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Untypical Boro is a lively topical blog by the Evening Gazette's award winning football columnist Anthony Vickers that aims to get behind the headlines to flesh out the stories that Boro fans are talking about.

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Spend Small Screen Bonanza On Rewarding Fans

Posted by on January 25, 2007 3:52 PM | 

BORO should repay the fans loyalty and use next season's TV cashcade to slash ticket prices.

Bloated Premiership clubs will get an average of a £40m bonanza next season from new global broadcasting deals - double what they get under the current scheme. Given the crisis of faith in the game among the supporters it would be an act of suicidal arrogance to pour that money straight into the Armani trouser pockets of already super-rich players and parasitical agents. It would lead to widespread revulsion and speed up the defection away from the game.

The only moral, decent and sensible thing to do would be to use the jackpot to bring down exhorbitant prices and reward fans for their endless sacrifices over the years and make the game accessible to new generations of fans. If clubs waste the money by adding a nought to the wages of average players then the trickle of fans away from the game will become a flood.

Blackburn chief executive John Williams has already called for the clubs to consider the possibility of subsidising tickets - and when a man of his ilk makes such a proposal you know the crisis is starting to really bite.

Rovers are just one of a string of middling clubs that have pegged back prices this season in a bid to arrest the collapse in gates. They have let in season-ticket holders free to UEFA Cup games, staged a string kid-a-quid games and cut the price for less attractive games - Boro's visit was rated at £16 and Teessiders travelled en masse.

Other clubs have followed suit, including Boro who smashed their long established system of categorising matches when they demoted Liverpool - normally a top whack A game - to a cut-price £24 a ticket. They also tried an innovative package for the Charlton game allowing adults who bought a full price ticket to take up to four kids at a fiver a shot.

Just as clubs have followed Blackburn down the discounting route so they must back their call to utilise the goggle-box bonanza to prop up the market and restore a sense of integrity. It is a supreme irony that while the Premiership is raking in unprecedented cash abroad, domestically the product is in trouble. Fans are alienated from the millionaire mecenaries, the cheats and the smooth talking charlatans acting as agents. They are disenchanted with an uncompetitive league where 16 teams are cannon fodder for the big boys. With spin and scandal and soulless atmospheres and kick-off times moved at the drop of a hat. So they are walking away.

Outside Old Trafford, gates are down everywhere, even Newcastle, and especially in the cups when the extra expenditure really hammers home how an expensive a hobby it is. Home TV audiences are down too as even the real square-eyed saddoes are recoiling from an endless diet of uninspiring matches every night of the week. And on Saturday the traditional fan-base are all down the boozer 'watching it on al-Jazeera' instead of in the ground, having a few pints and enjoying the game with mates where they won't be told to sit down by over-zealous stewards and don't have to queue for beer, the toilet or the underpass in the rain

The game is at a watershed. The lads from the estates who once formed the heart of the crowd are gone. Now the matchday demographics have changed. Fans are older and richer - but have big demands on their leisure time and money: wives wanting holidays, new cars to buy, second families and houses and expensive divorces to finance, kids at university... the rival demands are many and the temptations to walk away are great. The game can not afford to give them that little nudge that will see them wrap it in. Anacdotal evidence suggests that the extra cash being squandered on players wages and agents fees while asking fans to still stump up for such a tarnished product could spark a mass exodus.

Meanwhile, Teesside's youth, the kids in first jobs - often not much above the national minimum wage - paying through the nose for their first car, saving to get on an ever steeper property ladder, having to choose between a social life and a hobby, they just can't afford the prices that have been pushed upwards on average by 7% a year for decade, far outstripping inflation or the rise in incomes.

So clubs like Boro are being squeezed by two trends that are eating into their market and have suddenly been given a massive windfall. What does a sensible business that values its links with the community, values its customers and has a long-term strategy for growing its market share do? It's a no brainer really.

We have long been told by boastful businessmen in the game how fantastic they are to have engineered a wide range of exciting new revenue streams to boost their coffers: small screen cash, websites, matchday hospitality, shirt sponsorship, merchandising and a host of other devices to separate the loyalists from their hard earned.

In fact, they have so successfully tapped these streams that gate money is now a small part of the spectrum. Keith Lamb said a year of so ago that ticket income constituted less than 30% of the club's income - and that is about to get a hell of a lot smaller with the new wedge.

Now with the financial pressure eased by the new TV deal the club must start to use ticket prices less as a way to bring in cash and more as a marketing device to boost the product and stimulate demand. The only logical thing is to reduce prices. Drastically. The clubs could now afford to lop 10% - what the hell, 20% - off as part of a loyalty dividend to season ticket holders as a reward for the years of sacrifice. It would also head off any complaints from Red Bookers when they also use the opportunity to try more creative pricing initiatives.

That would not compromise the club's ability to operate in the transfer market, and besides, we have made a much-trumpeted strategic turn to youth and the academy. There could be increased investment there too with more coaches, scouts and centres so there is a tangible long-term benifit for the club if the Far Eastern bubble bursts five years down the line.

There could be a new supporters club, some satellite shops in Redcar and Stockton, an overhaul of the ticketing operation, a membership scheme, subsidised club travel for big away games, investment in The Twel12th Man and other set piece supporters initiatives to improve relationships and boost the atmosphere. Almost anything is possible if there is a meaningful dialogue with fans as to what they want from the club and a willingness to act on good ideas that can help cement a solid base for the future.

There will never be such a fortuitous moment to make a symbolic gesture to the fans and let them finally get a small share of the riches in the game that they have all made such a massive personal financial and emotional investment in. To waste this opportunity and give all the money to players and agents would be a calculated kick in the teeth.



Comments (23)

Never Happy wrote...

I agree with all of your article, excellent stuff.

I used to live in London and so every game apart from the London away games was an away game. At this time I was single and earning more than I had ever done and so cost was not an issue.

Since moving back to the Boro, with the missus as you stated priorities change. It was not however money that stopped me from going to away games, it was the p*** poor performances. I have now been weaned off the Boro awayday drug and I have saved a small fortune.

Going to the Riverside was becoming torture, however GS is turning the club around and if he can continue in a similar vein I will renew regardless of price. However as you say, if it cheaper all the better.

It will be interesting to see what excuses clubs can come up with to argue against reducing ticket prices. Premiership games played in a reserve game atmosphere would soon lose its lustre.

Posted by: Never Happy  | January 26, 2007 8:52 AM

Never Happy wrote...

oops' forgot to add Good luck to the lads tomorrow, prediction 4 - 1 to Boro.

On an old subject, I looked at the news footage of why Feyenord were kicked out of the UEFA cup and it looked no worse than what the scum of Roma did to Boro.
Any thoughts?

Posted by: Never Happy  | January 26, 2007 8:54 AM

Ian Gill wrote...

AV

There is no sound unless someone can hear it.

I remember emailing you around the time of our cup triumph about the poor client management at the club, about intiatives, about attracting, retaining and rewarding fans. I know John Powls has been wittering about similar topics for ages.

At least we are providing a more attractive product after the previous control freaks. Sadly the horse has left the stable and is having a look at the wide open spaces.

If the we act it may be able to reverse the trend that is facing many of the clubs, we are not the worst affected.

Posted by: Ian Gill  | January 26, 2007 9:16 AM

Guy Bailey wrote...

The Police and Licensing people could also help by clamping down on the 3pm showings when the Boro are at home.

That should put another 2000 on the gate.

**AV writes: I think that is a legal "grey" area.

Publicans organisations believe the law is on their side - they are using freely available equiptment to pick-up up transmissions from broadcasters that have paid for the righst to show games. Sky and the Premier League believe it is a breach of their exclusive deals in the UK. There has yet to be a test case to establish legal precedent.

But I take your point.

Posted by: Guy Bailey  | January 26, 2007 12:15 PM

Never Happy wrote...

Prehaps when Middlehaven is properly developed, getting to the ground may be easier and this will also add to the crowd size.

Many supporters have complained for 10 years about the current access to the stadium, but for whtever reason nothing has been done.

Those in positions of power who have always blamed someone else for the access fiasco are fortunate that no one has been killed during this time.

Posted by: Never Happy  | January 26, 2007 12:57 PM

coggins wrote...

the obvious solution to the access problem is a rail halt near the stadium but this will be dependent on the outcome of the Tees Valley LRT bid

Posted by: coggins  | January 26, 2007 2:54 PM

beeline wrote...

The club owners and the Premiership management have been slow to pick up the signals that fans have been giving out for some years now, and sad to say that Steve Gibson has been no exception.

That is the generous take on their so far rather pathetic response - the occasional 'kids for a fiver' and cut-price deals. The cynic in me says that the club owners have delibertely chosen to ignore these signals until the gaps started to appear in the terraces - and their finances.

Admission prices have risen on average 700% since the formation of the Premiership. It's now time for some payback.

What about this for a utopian dream. The present 30% of income from ticket sales continues to shrink to the point that it makes sense to charge nothing! The crowds flock in, the take from marketing increases dramatically with all that extra crash swishing around to be spent on club gear. The fans are happy, the club is happy and most importantly the atmosphere and matchday experience will return.

Drat, it was only a dream.

**AV writes: But one that could become a reality - and part of a new unity - with just a bit of political will.

Posted by: beeline  | January 26, 2007 3:13 PM

Nigel wrote...

I have no problem with footballers earning big money, however if the latest input of cash from TV rights were to end up in increased player salaries this would be a gross injustice.

There is an excellent opportunity for Boro to reduce ticket prices either through straight forward price reduction or the use of special promotions/deals etc. This combined with the more attractive football that GS wants to play will increase the average crowd size.

This may have an insignificant impact on revenue but far more importantly gives a much better atmosphere inside the stadium and thus increases the chances of home success.

Some of the money could also be invested in the academy. After all there is nothing better than the site of a Boro player born in the town making national headlines and playing for England (with the one possible exception of Juninho).

It will be interesting to see how well the prem. clubs use the money its a golden opportunity to increase attendances across the country and to invest in English talent....but I'm not holding my breath.

Posted by: Nigel  | January 26, 2007 3:48 PM

Never Happy wrote...

Newsflash
Fans allowed in PL grounds for free.
Pint of Beer or Lager £10
Pies and Burgers £5
Bottles of Water £4
Parking Space £10
A spokesperson for the PL said 'well we will only make a zillion quid from PL rights this season and the clubs have to claw back lost revenue somehow'

Posted by: Never Happy  | January 26, 2007 3:57 PM

Clive Hurren wrote...

Brilliant article, Anthony.

My concern is that those who run the club - and by that I don't mean Steve Gibbo - have a pretty poor track record when it comes to PR and meeting the needs of the fans. Eindhoven - need I say more?

I actually don't have confidence in them to do the right thing. How will we get our voice heard? Does the supporters' club or the Twe12th man ever get to meet people of influence at the club? I really think we need a People's Republic of Teesside movement on this one.

Posted by: Clive Hurren  | January 26, 2007 5:19 PM

Simon Conway Morris wrote...

Excellent point AV. In the early nineties me and my brothers used to get junior tickets in the North East corner at Ayersome Park for £3.00 each. We used to pay for ourselves out of our paper round money (our dad was never interested in footy).

I don't know many 12/13 year olds who could afford to go to the matches now without financial assistance from their parents.

If I was a kid now, the chances are I couldn't afford to go to the games, I wouldn't get addicted to the Boro and I wouldn't therefore spend the thousands of pounds in the future that I have done as a result of being able to afford to go when I was a junior (a bit convoluted but you get the gist I hope).

Posted by: Simon Conway Morris  | January 26, 2007 5:19 PM

John Powls wrote...

Ian

Me - wittering!? - how very dare you!

But, guilty as charged. And here's another offence I ask to be taken into consideration.

The extra money coming in to the Prem next season can be used wisely or as an excuse by poor management to hide their business failings.

Used properly the money could be spread several ways. To reduce ticket prices as Vic suggests - but no need to go too far if the quality of the product improves.

Good football and success on the field will increase what the economists call 'willingness to pay' and if this is further boosted by a general reduction in prices backed up by 'pulse re-inforcement' of special offers (kids for a quid etc) through the season, good will from customers will increase with better perception of value for their hard earned.

The more people see the ground full, the greater the demand will be for tickets. That's how it works with audiences - the spiral can go upward as well as down.

But to improve the product you need to invest in the side so that the splendid crop of kids who we will be able to afford to hang on to is leavened by one or two excellent purchases per season.

As many others say here the club, as it becomes more successful, should lean harder on the councils - as should fans as voters - to upgrade the environs and infrastructure.

Lastly we can draw in more fans to the business structure of the club and build a new income stream by supporting setting up an official supporters' trust and letting the trust buy a seat on the Board.

Posted by: John Powls  | January 26, 2007 5:20 PM

Ian Gill wrote...

Never happy

Use of the underpass £5
Toilet paper £1 a piece
Replica shirt £70
Boroworld £100

Posted by: Ian Gill  | January 26, 2007 5:22 PM

beeline wrote...

I can see where you got your name from Never Happy!

However, even your dark cloud is soon lifted - you don't have to eat or drink at a game (it's only 90 minutes for gawd's sake), nor do you have to drive to the ground. Still free!!!

Posted by: beeline  | January 26, 2007 6:15 PM

Royston wrote...

Hey there AV, great article and i totaly agree with what you're saying. I myself am a student and thereforen skint despite working at the same time. I just can't afford to get to games and usually end up catching it on al jazeera.

My concern is that with a packed riverside we tend to do better, instead of the one off deal e.g. last years FA cup replay vs Charlton we should have reduced prices or most if not all of our games.

Surely the club could get almost the same income with a full stadium with cheap tickets as a half full one with the extornionate ones they currently charge us.

Anyway thats just what i think but if the prices still stay like this ill have to resort to the age old practice of catching the last 5 minutes by sneaking in the exit doors, its a classic.

Cheers.

Posted by: Royston  | January 26, 2007 8:02 PM

tony black wrote...

I agree too. Completely.

Going to games is like going to the pictures. Even if you see a great movie you still just can't help but feel that you've been stung in such a way that it really does pain you to go back.

By the time you have a few drinks, a few snacks and get a programme you spend way too much going to watch football.

In the old days there was just football. Period. Both my kids have mobile phones, a playstation, a computer and so on, and so to expect people to go every week to the game is just not realistic, especially in a traditionally working class town like ours.

Why can't we offer the kids food and drink and 1 programme at cost ? Why can't we do somekind of all in package for families inclusive of reduced priced tickets ?

Surely with a bit of thought and will power there is much that can be done.

TB

Posted by: tony black  | January 26, 2007 8:40 PM

Barnet Nigel wrote...

Ian Boroworld £100!! Yer jokin! Its not worth the £35 I pay now.
John a seat on the board? Thats dangerous territory once we do that we have to stop moaning and start taking responsibility!

Anyway committees never work (Can't spell 'committee' so decided to double everything!) Too many exclamation marks in this post! Its been a long week!!!

Posted by: Barnet Nigel  | January 26, 2007 9:52 PM

John Powls wrote...

Nigel

I agree about committees - not suggesting one. But unfettered dictatorships - even benevolent ones - have a habit of being insular and cockin' a deaf'un.

Posted by: John Powls  | January 27, 2007 10:44 AM

BobG wrote...

I can honestly say Boro' have screwed up more of my Saturday nights over the past 50years, wherever I've been in the world, than any parent, woman or drink. It's in the blood.

I only get to a game a season if I'm lucky, but have almost every game on the box here in Abu Dhabi, plus this column. I really feel for the local based supporters, either the paying regulars, those that have given it up due to poor value for money or for lack of money. They deserve better, especially with this windfall.

AV and regular commentators in the column talk a lot of common sense & express loads of constructive logic/criticism - Buuuurt! do we know if somebody in the Club actually reads the column?

**AV writes: Well, I've had the odd complaint so I they must do.

Posted by: BobG  | January 28, 2007 8:05 AM

Ian Gill wrote...

Beeline

Just noticed that you commented you dont have to drive to the ground, no doubt thats free because you can walk. It is hard enough diving 140 miles never mind walking them.

Posted by: Ian Gill  | January 28, 2007 10:44 AM

Barnet Nigel wrote...

JP I take your point, Steve Gibson has an opportunity here to widen the fan base to those that can't currently afford to come to matches every week. Surely the Boro playing to a full stadium fits with his stated aim of pursuing 'sporting glory'.

AV's point about prem. football being at a watershed is very true, even more so for the Boro where we have a new manager aiming to produce attractive, attacking football. There is an opportunity for the club to seize the moment............

Who knows if the club were to take the opportunity of reducing the cost of coming to the match and the manager to continue to encourage attractive football then Steve Gibson may find himself needing to expand the stadium capacity up to 40000 as he clearly once dreamed of doing.
Its not an impossible dream.

Posted by: Barnet Nigel  | January 28, 2007 6:55 PM

Never Happy wrote...

Beeline

It was meant as a joke, I do my drinking before the game in the pub, it was to numb the pain of what I was about to receive, but lately that has not been neccessary. However as a pre match ritual I can not help my self and like to partake in a few lubricators to help me shout on the lads.

Posted by: Never Happy  | January 29, 2007 9:49 AM

beeline wrote...

Never Happy, I know you were only joking (and being cynical?) - I just wanted to answer the hypothetical points you raised.

Ian - see above. If the club raised parking fees to ridiculous levels then even after 140 miles drive I'm sure, like most fans, you'd just park in one of the town centre car parks and walk to the ground. If I still lived within cycling distance I'd use the bike - I used to cycle from Skelton. Walking is out for me too as I live 600 miles away.

Posted by: beeline  | January 29, 2007 11:23 AM

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