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The Shifting Sands of Riverside Red Books

Posted by on July 17, 2006 10:50 PM | 

BORO have sold just over 20,000 season tickets - and that's official!

After weeks of guestimation and doom-mongering in which the Teesside tittle-tattle pointed to a meltdown of terrifying proportions, the actual sale so far shows that the Riverside fan base is holding steady... although there are some under-lying trends that should give cause for concern.

"As it stands now we have sold a shade over 20,000," said Boro communications chief Dave Allan. "And we continue to sell them each day so we hope that we can add considerably more before the kick-off."

As it stands that is well over 3,000 season ticket holders that have not renewed. In truth it could have been far, far more. We can only speculate on the figure had the divisive Steve McClaren still been in charge.

First it must be stated that the overall direction of season ticket sales has been down for years at the kind of gradient most commonly associated with Ormesby Bank and this figure is not some disastrous or unexpected plunge. From almost 29,000 in Bryan Robson's last season the figures slipped year on year under McClaren despite Carling Cup success, a highest ever Premiership position and two campaigns in Europe, last season's culminating in that memorable and momentuous day in Eindhoven.

Last season, at the height of the anti-McClaren feeling, initial sales were not much better than they they are now but nudged up towards just short of 24,000 after the Christmas half-season ticket presents were dished out. Whether there is any slack left to allow a similar growth this term is yet to be seen.

Secondly it must be pointed out that this is not peculiar to Boro. Premiership crowds are generally down. While the big four continue to pack them in and there are short term boosts for whoever's turn it is to make a shock bid for fifth place next, the rest are finding it hard to sell a flawed product: two-thirds of the uncompetitive Premiership have no realistic chance of tasting glory and for half - or more - the only ambition is survival.

The fans are voting with their feet. Increasingly they are not willing or not able to pay over the odds for a hollow product. Increasingly they are turning instead to television and either spending their cash on the home comforts of a digibox or indulging in an echo of the spirit of the terrace, stood pint in hand in their local watching live and direct on Al Jazeera or the Scandawegian networks and spending their ticket money on beer.

Steve Gibson has been unfortunate that Boro's Golden Age has coincided with a widespread cultural defection from the game, but then, the tides of history have never been with us. Typical Boro, saving that moment of glory for when crowds are falling away, when the buzz has gone and there is rising discontent at boring football, sterile atmospheres, unjustifiable wages and diving prima donna players who show no loyalty or passion.

Cost is a major factor too. Although this season prices have been frozen, on average they have risen by 7% a year for the best part of a decade, and at a time when inflation has been around the 2.5% mark and utility bills have edged upwards at a far higher rate than incomes. In a low wage economy like Teesside, football is an expensive hobby.

The diehards will continue to make sacrifices to follow their heroes. Especially those fans who have travelled abroad with Boro, to Xanthi, Stuttgart, Zurich, Rome, Basel, Bucharest or Eindhoven and who are still paying off the plastic. There will always be those who will sell a family member on eBay to finance their football - but there are many others who simply can not keep pace.

"We are well aware of the cost involved," said Dave Allan. "Some of our supporters spent the equivalent of the price of their season ticket in Eindhoven alone. We want to make football affordable at Middlesbrough. That is why we have frozen ticket prices and extended concessions for younger supporters throughout the ground ."

But anyone hoping for a more aggressive marketing exercise involving heavily discounted tickets targetted on specific matches or towards schools or community groups can think again. "We won't be going down the road of some clubs and virtually giving the tickets away," said Allan.

The discounts for younger fans have proved a great success, although an exact breakdown of the numbers is not yet available. It has been a glaringly obvious problem in the demographics for years. The season-ticket sell-out in the early years of the Riverside effectively had the crowd suspended in time. They grew older - and fatter - together and became as one with their seat but that effectively denied new generations their chance.

That closed shop stopped the flow of fresh blood for several years, then when seats did become available they were in the wrong places, the expensive West and East Upper where there were no concessions and where category A tickets last season were a pocket-money busting £19.

One of the most refreshing things about the UEFA Cup games against Basel and Bucharest and the Charlton FA Cup game was that, with ticket offers in place and so many season ticket holders declining their own seat, there were gangs of teenagers going togther for the first time in a decade. They were getting a taste of the narcotic atmosphere of watching a passionate match alongside friends unrestrained by parential control and many will want to come again. That the club are striving to make that possible is commendable.

But that increased take-up at the bottom end of the age spectrum disguises a steady stream of older fans walking away from the game. Anacdotal evidence suggests many of those who have hummed-and-ahhed over renewal for years have now made the break, either because of cost, or because of 'boring' football or because of changing personal circumstances: kids, mortgages, divorces, second homes in Cala Millor. Some long serving S and T Red Bookers have quit because they lost out in the free-for-all for Eindhoven tickets. Some will pick and choose their games and may be won back by exciting football and exciting times but many will drift away or go to the pub.

And that change in the demographics will have a financial impact too. If 5,000 adult Red Bookers bail out of the posh seats at £500 a shot and are replaced by 5,000 kids paying £150 then the club will inevitably feel the pinch. Already the falling crowds have caused some political ripples with Keith Lamb warning darkly last season that "Teesside will get the club it can afford."

That said, the club can make up the season ticket cash short fall far more effectively on the pitch. At £750,000 a place in the Premiership table the last day defeat to Fulham was far most damaging than a few thousand defectors.

That is where the club can best address the situation. Winning more games and finishing in the big money spots will relieve any pressure caused by falling crowds. And winning in style will put bums on seats again and create a Riverside buzz that is far better marketing than any special offer.

*There are more musings on the season ticket issue in today's Big Picture column in the old-fashioned, steam-driven paper version of the Evening Gazette.

Comments (20)

John Powls wrote...

Vic

Your last para says it all - nearly. If you lob in 3 good signings before the start of the season and the departure of a few who those paying can see aren't contributing.

If you give the punters value they'll turn up.

With a bit of imagination, beyond the 'Warwick St. shop biscuit tin' approach to managing the club commercially there are more opportunities to raise crowds and revenue.

I take the point about red bookers being replaced by kids but whatever the head room left there will be opportunities to grow the future fan base and fill the ground by using offers. The perception of demand by having the 'house full' signs up will, in itself, increase demand - that's the psycholgy of audiences.

There's an opportunity to explore the use of a supporters' trust vehicle to increase investment in the club and give fans in the diaspora, like me, who mainly see away games or none at all because they live abroad the chance to invest and to get a shot at tickets for the big occasions.

And that's before you get on to the other marketing and revenue opportunties we aren't pursuing because the expertise and the world view isn't there in the club.

I have never been a fan of the doctrine of unripe time. This is our golden age and that in itself should be a strong marketing tool. The market conditions are what they are and most (if not all) fools can make hay while the sun shines. The best do well whatever the weather.

There are a lot of good examples around and in any other industry you'd go and look at them, you'd consult the University Departments and consultants with the expertise - and there are an increasing number with soccer finance specialisms - and you'd poach the best commercial managers around, including from other clubs to run that side of the business for you.

I would guess that the chairmen of all of the Prem clubs would do all of these things in their non-football business lives - that's why they are successful and get to be chairmen. But when they get the role their business brains turn to custard or their acumen is fixed solely on the football side of the club rather than running it as an entertainment business.

And don't get me on to the PR side.....

Posted by: John Powls  | July 18, 2006 8:22 AM

B Kettlewell wrote...

As a long time season ticket holder who needless to say didn't get a ticket for the UEFA Cup final, I would like to take this opportunity to say to Mr Dave Allen and/or whoever else it might concern at Middlesbrough FC to "stick your season tickets where the sun dont shine".

In fact you can stick football up your jacksy as far as I am now concerned.

Nighty night......

Posted by: B Kettlewell  | July 18, 2006 10:10 AM

Nige Eden wrote...

AV

Mr Lamb stated last season that ticket sales were only 20% of the clubs income, but people don't just buy tickets when they come to the Riverside!

For every person who has failed to renew the cost is even greater! The sales of profit-priced beer, coke, pies, chips, burgers and programmes all likely to slump.

I sure the club know this, but the club needs bums on seats for one than just one reason!

Posted by: Nige Eden  | July 18, 2006 10:17 AM

Never Happy wrote...

Last season was one PR cock up after another at the Riverside. The number of good games could be counted on one hand and finally the UEFA Cup final ticket fiasco was the straw that broke the camels back.

Steve MaClaren leaving was a boost for this season, however the lack of any major signing was always going to impact on season ticket sales.

I think Boro will get more match by match supporters this season especially if Gareth can deliver on his promise of entertaining football. However should it all go pear shaped, Boro might be lucky to get a regular 20 to 25000 gate.

If some more of the Academy players make the breakthrough this will help boost attendances, however one way to undermine any goods works is for Boro's famous PR department to open their mouths.

Message for the PR department, silence is golden!

Posted by: Never Happy  | July 18, 2006 12:06 PM

Ian Gill wrote...

There were enough people who commented on the risks of ignoring the league matches to focus on the cups for it to be no surprise to read AV's comments.

Like many I enjoyed the cup runs but made enough postings about the perils of losing £750,000 per place in the league. In addition playing severely weakened teams in the league is a slap in the face for season ticket holders and travelling fans.

Playing well against the top teams and failing to turn up against lesser teams has the same impact. If Boro only turn up when thay want to, so will the fans.

Once the fans start drifting away and find other things to do then it is very difficult to bring them back.

The one benefit the club will have is a reduced number of televised matches and hopefully a decent number at 3.00pm Saturday, the traditional day for football.

Sadly there are few of these in the first half of the season. Two home games in August with 8.00pm kick offs including a sky match against Pompey on bank holiday Monday night. Then one home match in September. Then two attractive fixtures Manu and Lpool on pay per view later in the year.

It is likely to be a slow start to the season crowd wise so performances are crucial to put bums on seats.

Posted by: Ian Gill  | July 18, 2006 12:16 PM

Richie wrote...

So a 'long term' season ticket tells the club to stick it 'where the sun don't shine' over the UEFA fiasco.

All I can say is that is the same sort of commitment shown by all of those Boro 'fans' who would have loved to have been at the game in the early Juno days 'if only they could get a ticket'. What about all the calls for a certain number of seats to be on sale to the public for every match instead of the 'new' season ticket holders preventing the 'real' fans from being able to see their beloved Boro?

If you are a genuine Boro fan you will be there through thick and thin, good performances and bad performances, on a high when we win, weekend ruined when we lose.

Of course you can hide behind any excuse not to buy a ticket (season or individually) but how genuine a fan are you really??

Posted by: Richie  | July 18, 2006 5:14 PM

Neil (Baku) wrote...

Vic,

I can't say I'm surprised. There has been a general down turn over a number of years in ticket sales at Boro.

There will be those who will turn out regardless, the die-hards, the guys like me who even with a season ticket are lucky to see 4 or 5 games a season due to work commitments, because we have a deep feeling for the club, but not everyone is like that.

There are many reasons why this is happening and it isn't all down to last seasons league position, (lack of real) PR from the club, no big name in the managerial seat.

Everyone has his or her own reasons for not re-newing or buying a season ticket or indeed attending single games. I personally think there is a general dis-satisfaction across the PL, with a lot of fans who cannot see their team doing anything against the big 4 who seem to win everything every year.

The only real prize is a Uefa cup slot or the odd semi final appearance, not exactly awe inspring to some of the Middlesbrough populace is it for shelling out what to most is hard earned dosh?

Posted by: Neil (Baku)  | July 19, 2006 5:16 AM

Ian Gill wrote...

Following on from Neil (Baku) there is a real difficulty for established, middle ranking premiership clubs to maintain their attendances.

The thrill of being in a promotion battle and then struggle to establish the team in the top flight brings excitement. Any point however gained is celebrated. Then reality dawns that we are all like ducks on a lake on a windy day, all serene above water but paddling for dear life underneath.

Phil Thomson summed it up nicely, if you play poorly and keep winning fans will forgive you, stop winning and it becomes a real problem.

As with Bolton, Charlton, Blackburn etc we are in no mans land with no real chance of a top four place, the odd uefa cup place, a good draw in the cup might see you in a final but you know that there is no way into the top four.

The top teams are probably getting anything up to £15m in gate receipts more than us. They will be getting £750,000 for every league place above us. Extra merchandising and TV money.

Fans go to matches because it is their club, if the football is poor than you will drive them away. The season ticket is no longer necessary to guarantee a seat.

The club are making the right noises through Gate. Gibson and Lambie showed by going on phone ins they cared but I am afraid that Mac was a PR disaster because of his public stance on entertainment, spin and bizarre decisions.

To give him credit not many managers of clubs our size could get to an FA Cup semi, a Uefa Cup final and still alienate the fans. That takes some doing.

Posted by: Ian Gill  | July 19, 2006 9:49 AM

B Kettlewell wrote...

"If you are a genuine Boro fan you will be there through thick and thin, good performances and bad performances, on a high when we win, weekend ruined when we lose."

I have done that for more years than I care to remember and I was not rewarded with a ticket for the UEFA Cup final after years of "loyalty".

The club can now stick to the Johnny Come Lately's (like the patronising "genuine" uber fan Richie) for their support.


Posted by: B Kettlewell  | July 19, 2006 11:11 AM

richie wrote...

Well if it is the 'Johnny Come Lately's that buy the season tickets and actually support the club financially it isn't hard to see why the club would want to stick to them (I think it is called business).

As for being a patronising "genuine" uber fan - thanks very much. I only hope to see another 34,999 sitting with me next season.

Posted by: richie  | July 19, 2006 3:00 PM

rod wrote...

The Club were never going to please everyone regarding tickets for the UEFA Cup. Prior posters are correct , I believe, in stating that the 'product' is flawed. Mid-level clubs fight for scraps & the trend has to be towards a European 'Super League' that will make the Premiership as relevant as the old 3/4th Divisions were to us all.

Posted by: rod  | July 19, 2006 3:21 PM

Scotty wrote...

I work away and missed 8 home games last year, but I have still renewed my season ticket. Why? Because I want the club to be the best it possibly can and I want to 'invest' my money to help them.

At £20 per game its very cheap for the PL and a relative bargain. Other fans have made all sorts of excuses up, but As Mr Lamb says we will get the club we deserve. If the attendances continue to slide we will end up relegated and please don't blame the club for that.

I didn't get UEFA final ticket either, but so what?! I still went. I was just glad Boro got to the final.

Posted by: Scotty  | July 19, 2006 3:58 PM

Chris Gibson wrote...

The Uefa Cup fiasco certainly stirs the emotions. I just want to mention the large amount of Boro fans who I met in Eindhoven who literally begged, stole and borrowed. In some cases people were paying obscene amounts of money, costing more than a season ticket. People lost their jobs to get the time off work.

Some of these people have been going to games for decades and through work commitments and financial circumstances have not been able to attend every game or get a season ticket year in year out.

In some ways, it makes no sense at all to pay more for ninety minutes than all of next years ticket. However there are times when you think with your heart. We've all made sacrifices for the Boro over the years. Overall it is silly to even argue as to who is most loyal.

There is one point though, the 3000 or so hearty souls who stood in rainy nights watching the Anglo Italian cup at Ayresome are pretty die hard.

The Boro support has always had a fairweather element and there a various levels of supporter commitment. The attendances of coca cola cup games etc over the last decade show that the Never Miss A Game Diehards probably now total not much more than the Ayresome days. So come on whether you go on a pay as you go basis to Ostrava, Wigan away and Barnet at home or you shell out for season tickets in a lump sum, get behind Gareth and the lads this year and let's get a bit of atmosphere back down there. COME ON BORO!!!!!!!

Posted by: Chris Gibson  | July 19, 2006 6:12 PM

B Kettlewell wrote...

"As for being a patronising "genuine" uber fan - thanks very much. I only hope to see another 34,999 sitting with me next season."

Boro are losing fans because of reasons stated by Mr Vickers but you won't understand that because you're not very bright, are you Richie? LOL

Enjoy sitting amongst all the empty spaces at the Riverside next season and when you do, remember this blog post and the reasons why people haven't turned up. Ta rar chuck!

Posted by: B Kettlewell  | July 19, 2006 8:23 PM

Pinkers wrote...

I think it's you B Kettlewell that doesn't seem too bright.

The amount of whining from self-proclaimed 'die hards' who didn't get a ticket for Eindhoven is ridiculous. It doesn't take a genius to calculate that the number of longest-standing ticket holders was greater than the number of tickets allocated by UEFA.

I must ask you: WHAT DID YOU WANT THE CLUB TO DO?! Stump up for a last minute extension to PSV's ground? Smuggle the extra fans in as ball boys perhaps? Or maybe charter a fleet of Chinooks to hover over the pitch for 90 minutes so you could all 'be there'?

To take out your frustration on the club over something that is patently NOT THEIR FAULT is just stupid. Get over it already, and if you really can't - stick your fair-weather, glory supporting 'loyalty' up your own jacksy!

Rant over.

Pinkers

Posted by: Pinkers  | July 20, 2006 2:54 PM

zz wrote...

Season ticket holders can renew, or else they cease to be so commited a fan. Finance and circumstances will always play a big part. Many fans can not go to as many games they would like to when family commitments - inevitably - take priority.

Supply and demand have to be balanced in the football world, and unfortunately, Middlesbrough rarely achieve the desired balance.

The occasional sellout drives season ticket demand, though constant sellouts destroy match day sales. Never having a sellout saps future demand for season tickets, as does the failure to reward the season ticket holder when tickets are in high demand. Last season, both extremes were evident, with a near-capacity crowd at home very much a rarity.

Far more blame for the Eindhoven ticketing fiasco lies with UEFA than with BORO. As an S red book holder who went to every UEFA game (home and away) last season, but didn't get a ticket in the club's lottery, I don't think the BORO were capable of doing things any different.

UEFA gave too high a proportion of tickets to touts (via ballot and corporate allocations) leaving the fans of both teams in the final paying over the odds to see the game.

I know the BORO ticket office is not able to process applications with more than the most rudimentary priority system. If they had tried, then the first tickets for the final would be getting posted some time in the next fortnight!

At least the club is (belatedly) adjusting the pricing structure to encourage the next generation of fans (and their parents) to purchase season tickets - even beyond the age of 16.

Perhaps they could also catch up with other clubs a bit in the introduction of some decent technology - just a basic barcode on each season ticket (voucher or book) would save a lot of time and typing when processing ticket applications.

A points system where every ticket bought was registered (season, home, away, league and cup), with only season tickets carrying games forward to next season - perhaps accumulating 2 to 5 games per season - would create a much fairer priority system for when we do next reach a final. Allowing non-season ticket holders an id-card with an non-season "patron" number (and barcode) permits loyalty to be much better rewarded.

Paul.

Posted by: zz  | July 20, 2006 8:02 PM

Ian Gill wrote...

The season ticket holders frustration with the allocation for Eindhoven followed a predictable course.

We all knew about the ticketing problems at the Riverside and lack of database management at the club.

The Carling cup final was a precourser to the scenario at Eindhoven. If you all recall season ticket holders got their due rewards for supporting Boro and got their cup final ticket. The rest went to people with three stubs from the cup run.

The more deserving cases were shortchanged by the clubs decision to sell up to five tickets if you had the right number of stubs, after of course, the players, club staff and hospitality people had recived their fair share.

Two problems then occurred, the club didnt know who had actually bought and been to the matches so genuine cases lost out. Secondly, and linked to the first, people passed on their stubs to other fans. I am not going to blame people for giving stubs to friends but by all accounts some went to touts.

If the club knew where the tickets had gone the problem could have been minimised, it is an awful thought but some of those who missed out for Eindhoven may have inadvertently caused people to miss out at Cardiff.

At Cardiff it was non season ticket holders who lost out, at Eindhoven it was long term season ticket holders. Allocation will always a problem because supply will outstrip demand on many of these occasions. Whilst the club could glibly talk about the difficulties for Cardiff it would not be unhappy because it had the 'season ticket' guarantee to prompt season ticket sales.

After Eindhoven the fault lines in its systems appeared with tickets going to many sources and many long time season ticket holders losing out.

But will the club act? Will it bring in a sensible policy that is transparent and clear.

Posted by: Ian Gill  | July 21, 2006 10:12 AM

Mark Knott wrote...

I to had no no ticket for the final and have vowed to onlt attend league games this season (with a season ticked) and will only get tickets to semi finals and finals in cups.

I travel 700 miles a week to see the team I have grown up with and will support forever, however to not get tickets for Eindhoven was a a kick in the face too much.

Posted by: Mark Knott  | July 22, 2006 10:52 AM

Brian wrote...

As a lifelong Boro supporter but living and working abroad for the best part of 20 years I have every sympathy for those who missed out on Eindhoven tickets.

Being away for so long I cannot comment on the ticket allocations, pricing,the travel costs etc. but I did manage to get two tickets for Eindhoven,through UEFA,by their lottery allocation system,at least my wife did,as we both submitted applications.

After talking to many,many supporters in Holland I did not meet anyone else who had done the same. I would have thought this offered the best chance to obtain tickets bearing in mind the numbers allocated to 'genuine' supporters. The club allocations were a farce,but it was not the fault of MFC or Seville,blame the 'fat cats'.

Winning games IS the best way to rekindle ticket demand and I wish Gibson and Southgate all the best for the coming campaign.

PS It was a long flight 'home' back to Brasil,but like everyone,else,I'm sure,we had a wonderful day full of memories and new friends never to be forgotten.
So let us all attend the games we can,get behind the Boro and push them all the way and let us not forget that the 'top four'have not always been up there,and they do not have a chairman anyway near as dedicated as ours.

Posted by: Brian  | July 24, 2006 3:57 PM

geoff wrote...

Could you please tell me how old you would have too be too own a red book with the prefix s/t.

The reason is i noticed in the mfc.co.uk web sight that a girl of 12 got a ticket for the eindhoven final that too me means she would be 2 or less.

I have asked at the club about last seasons review on dvd but the blank look from some and the oh i think it will be out for xmas, when vsi did them it was out in about 6weeks.

Posted by: geoff  | August 1, 2006 8:36 PM

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