Tickets: Time To Bite The Bullet?
IT'S time to break the tyranny of the season ticket and radically reshuffle the Riverside.
Boro need to bite the bullet on tickets, stop punative pricing of casual fans and look at a sweeping range of creative offers to put bums on seats - and to do that they may need to risk upsetting the stalwarts.
The Riverside hit a new low of 13,377 against Derby last week - and anyone who was there knew that in reality it was lower than that. It was a chilling view of the future.
With gates dwindling there is a pressing need to address the pricing structure and introduce imaginative incentives before the club slips into renewed financial jeopardy.
We all know the budget has tightened around the jugular and hampered the rebuilding project on the pitch. And with the parachute payments ended, small screen windfalls increasingly rare and sponsorship and corporate income evaporating it, it leaves gate money as the single biggest component of Boro's dwindling income.
And the season ticket cash has already spoken for. It's earmarked for wages and running costs, scouting and science. Now, with next to no new cash coming through the gate Tony Mowbray's freedom in the transfer market will be hampered. In the worst case scenario January could see the club sell rather than buy.
Chairman Steve Gibson continues to prop up the wage bill and running costs to the tune of almost £1m a months and has committed to fund the new look Category One Academy too - but with Football Financial Fair Play rules starting to kick in, his contribution is limited and it will be squeezed in the season's to come. Things can only get tighter.
That leaves on-day ticket revenue as the only realistic income stream that can be effectively and quickly increased but that will take some imagination, some political will and a break from the hidebound perspectives of the past.
Boro have painted themselves into an historic corner on season tickets. It has been right and fair to reward loyalty and peg back the price for them over the years - at a shade under £17 a game in the North Stand it makes Boro one of the cheapest in the Championship. There are League Two clubs who charge more.
But the wide gulf between those prices and the matchday prices - which have not been insulated from inflation over the past six years - is the stumbling block. The walk-up price for adults is the problem. There are a limited number of tickets at £24 in the corners but for most who decide on the day the cheapest is £27 in the North Stand. But that is also the possible solution as it is a wide margin that gives the club room to manoeuvre
It is the massed ranks of 10,000 plus former Red Bookers, part-timers, lapsed loyalists, ex-pats, newbies and fair-weather fans that can save the day. They are the ones that if lured back will make the difference to the bottom line - and right now they are being charged over the odds for an unsold product. What other business operates like that?
That is where the club must target its pro-active pricing.
But the cultural power of the hardcore, a hangover from the top flight sell-out glory years, had brought problems too. Season ticket holders wield considerable political power.
Firstly, every concerted move towards concessions in the past has prompted complaints from a small but vocal group of slighted, short-sighted season ticket holders angry at the prospect of the "less loyal" getting something they are not.
But Boro can no longer afford to pander to that dissent. They have more to lose by not addressing the wider problem than from any backlash or threats of non-renewal. The noose is tightening and bringing in new money is vital if the club are to flourish.
That means Boro chiefs must persuade season ticket holders that one-off discounts or targeted initiatives or are for the good of the club as a whole and assure them that whatever schemes are put in place, and however much it looks like someone somewhere is getting in on any given day for less, the stalwarts will never be out of pocket overall.
And secondly, diehards welded into 'their' seats - sometimes just one or two dotted stubbornly across a couple of rows - have prevented Boro chiefs ear-marking whole blocks for radical pricing approaches. That has been an obstacle to thinking the unthinkable in order to deal with biggest problem after pricing.
The current configuration of the ground leaves festering acres of taunting red seats empty in areas key to generating any real atmosphere.
At present the ground is comatose for long spells with a background hum of edgy chuntering punctuated by peaks of Pavlovian booing. It is not a fun place to be. That must be urgently addressed. It is hard to sell it as a desirable 'matchday experience.'
The all but moth-balled South Stand - which will be used this term only for the visit of Leeds and possibly in the outlandish event of a home cup draw against a Premier League side - must urgently be re-populated by passionate punters. Whatever it takes.
It may be that the Red Faction are moved there and their passions harnessed. Or a new junior or family section. Or it could be set aside for a changing menu of matchday offers. Or, whisper it, maybe the club could be brave and use it for an experiment in safe standing, well stewarded and members only? That would be radical.
The away fans should be the least of our worries. Most clubs rarely bring more than a cosy gathering - Derby are a big club but brought less than 300 - and they can easily be housed elsewhere, out of the way, to free up that wasted space. If it needs to be switched back if/when Boro are back in the Premier League that bridge can be crossed then.
Filling that end by hook or by crook could add to the matchday buzz and give the team some magnetic pull when attacking that goal and end the regular small screen blushes as the TV highlights show Boro playing behind closed doors.
As it stands that bleak vista as much as anything may be dissuading would-be casual fans from attending. It looks deserted. It is far from the pulsating atmosphere of myth, far from the electric atmosphere that as much as the match is the product. It makes you want to cry.
The situation can only get worse. Boro can't sit on their hands waiting and hoping that promotion will save the day. Something must be done.
And just as it is time to bite the bullet on pro-active pricing, the time is also ripe to shake up the tired old seating plan, to cast off the mental strait-jacket of the Red Seat glory days.
We need to reconfigure the ground completely to help focus fans' noise and passion, to engineer their energy and also so free up space for innovative ticketing - and that may mean crow-barring some long-time sitting tenants out of their precious pew.
It may be that the whole lower tier of the East Stand is cleared for use as a family enclosure, that the South Stand becomes a dedicated singing - or hush your mouth, standing - section, or those currently in the West Stand Corners are encouraged to migrate elsewhere (more visible) with those areas temporarily closed. I don't know. But there should be no areas of limits to tinkering in order to make the stadium fit for purpose.
Boro must act on prices immediately and should look at a series of possible new seating plans now with a view to next season and be ready to defuse the inevitable dissent. It is no good springing it on people in the summer. That will explode in their faces and just give those that are wavering another excuse to walk away.
The club may need to break from sniffy old attitudes and go on a concerted charm offensive to win hearts and minds and convince the inevitable upsurge of angry and upset sitting tenants that whatever the inconvenience for some individuals, it is for the benefit of the club. So be it. No-one at heart would really object to long term benefits for Boro if they are treated with respect and given a bit of a psychic cuddle to smooth the way.
On pricing it will take a break from a institutionally defensive mentality at the club where any suggestion of change from outside has in the past been immediately knocked back without serious consideration. There is no room for the old knee-jerk responses that every suggestion is 'impractical' or 'not cost effective,' and sneering that we don't understand the complexities of the mechanics or the market. We do. We are the market. We understand it only too well and any ideas generated stem not from point-scoring or criticism but from a sincere belief that things can be improved. And they can. No-one can argue that the current situation is desirable nor that nothing at all can be done.
It will take a brave step by the club to break away from a mentality where they are hostage to old certainties. Boro may need to take one bold step back to take two big ones forward.
Boro must find a new direction and bring in new blood and new cash immediately or risk drifting slowly towards a deeper crisis.
Whatever tack the club take on pricing, they must carry the fans with them. The current radio silence and inaction is harmful and unacceptable.
***
THERE ARE a bewildering range of possible pro-active pricing initiatives that Boro could adopt from other clubs and other industries.
The key is to make a ticket an attractive proposition, to respond to complex demands and to remove current obstacles to attendance without undermining the viability of the season-ticket. Wholesale price reduction is not a realistic option.
Here's a few off the top of my head. I'm sure most readers could come up with more:
DYNAMIC PRICING: Derby have introduced flexible computerised pricing scheme - Sports and Entertainment Analytical Ticketing System (SEATS), acronym fans - that factors in quality of opposition, predicted weather, recent results and relative position in the tables to set matchday walk up costs based on estimated demand.
Under a similar set-up at Boro, Peterborough on a wet Tuesday in February could be priced at £10 but a sunny Saturday for the derby clash with Leeds may be £25 or more.
EXTENDED CONCESSIONS: Currently some age related discounts are limited to particular areas of the grounds. Why? It prevents people sitting with friends and family or forces them to move at landmark birthdays. Scrap it. Make it universal - and think about adding new concessions for students, the armed forces and extended family groups.
BOGOFS: Simple and effective and a universal practice throughout retail. Two home games in a week are heavy on the pocket for casual fans. After Leicester at home Derby was always a hard sell. Why not buy one, get one free?
LOSS LEADERS: Sorry Barnsley, Posh and Millwall but some games are just harder to sell. So why not tie them into sexier fixtures? Barnsley is the next game after Leeds... why not buy the biggie and get the Tykes for a tenner?
SEASON TICKET REBATES: Some fans give up season tickets because work means they miss a lot of games. Once outside the magic circle they face punative matchday pricing and many never return. Why not give existing ST holders facing regular fixture clashes a rebate, the notional cost of matches they can't attend credited toward next term's ticket? That would persuade them to stay on board and possibly lure back some who have drifted away.
SEMI-SEASON TICKETS: Some people want to commit on a long term basis but don't know how many games they can get to. Or they can't make midweeks. Why not let them pay up front on a pro-rata ST cost basis for 10 or 12 or more games at the start of the season to be used as and when. Given due notice obviously.
GROUP SEASON TICKETS: Aimed at pubs, clubs and workplaces where they can fill a matchday mini-bus. Tickets are not tied to individuals so if one or two people can't go the group urge others to take their place, possibly luring them in as future full-timers. It reinforces group mentality and makes what can be a chore of going to the match on a Saturday - especially from the Teesside fringes - more enjoyable.
KID-A-QUID: Let season-ticket holders bring children for next to nothing, speeding up the indoctrination process. If the kids like it then it encourages the principal ticket holder to renew next year. It may mean moving to free up an empty seat or two.
SEASON TICKET HOLIDAYS: Let lapsed loyalists rejoin at any point without penalty or prejudice. Or those who have to leave for work or education. We want them back.
COMMUNITY TICKETING: Currently there are schemes for schools with cheap(ish) tickets for kids and parents. These could easily be expanded - and the price lowered considerably - with more schools, sports and interest groups plus community and residents association groups included. There is plenty of room for a designated area of 2,000 or so. It is a sound investment in the future.
MAKE US AN OFFER: Derby (again) have ticket office staff charged with dealing with the complexities of consumers and unravelling the problems potential customers - especially with families - face with the existing pricing structure and the frustration that "the computer says 'no' ". Rather than turning prospective fans away because they can't find a package that suits, they try to tailor one.
**WHAT do you think about ticket pricing and possible special initiatives? How can Boro get the crowds back? What marketing, pricing and PR strategy will increase crowds and cash without alienating the season-ticket base?
**IN A TIMELY bit of context, the latest BBC Price of Football survey is out showing among other things, that ticket prices have gone up by FIVE times the rate of inflation over the past year. And some eye-watering prices in the top flight. You can see how Boro fit into the bigger picture here.
**AND MORE context: despite the alarming slump over the past three years (and especially the last three games) it should be pointed out that last season Boro gates were more or less at the historic average in division two. I should know, I spent the summer crunching the numbers on every season since the war. The blog about that and the discussion around it can be found here. If you want to cut to the chase and see the colourful 'infographic' (or bar chart as we called them), you can find that here.
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AV -
How many times have I brought Derby examples out on the blog? Not me being clever just reporting what can be done.
How many times have we talked about the disenfranchising groups of fans block by block with ticketing for big games?
Is it too late? I fear it will be because once the horse has bolted you are left with the hardcore.
The glory days have gone, the fans who were attracted by the glamour were not brought up on a diet of Leyton Orient on a Tuesday night.
I wonder what the age spread is of the people on this blog? I suspect we are talking an average age of 50+. I wouldnt be surprised if it was something similar in the ground.
This makes so much sense you would have to be stupid not to consider it - which makes me worry when it probably won't happen.
In every other business they they will try every viable option to get you to buy but for some reason football doesn't seem to be catching on.
I am a prime example if someone who has recently stopped going to the match. I have been going either as a walk up or a season ticket holder for the past 15 years but feel as if no one at the club is bothered if I come back or not!
Any kind of incentive and I would be straight back.
Just another thought, how about giving ST holders a cup voucher (if we ever play at home again) or making kids tickets £5 per game, this would get bums on seats, lift the team and creat a vicious circle of success.
UTB
**AV writes: Those who bought a three year season ticket after relegation were given free cup games as part of the package... I think they have seen just the Sunderland replay out of that.
Good article Anthony.
Derby's idea was a way forward in my eyes. The club simply have to do something. And here's something that I can't fathom out. Blackburn and Wigan do Season Tickets for £250. And have richer owners .Yet we can't do something similar? Both are similar sized clubs to us.
You should get the job in The Marketing Dept at Boro and sort it all out. I would much rather have a fuller stadium than how it is now. And I'm a season ticket holder.
I couldn't agree more with the part-season ticket concept. I'm one of the many lapsed Red Book holders (due to finance, rather than the football) but now I've got a new job, with a pay rise, and I'm not planning on renewing. Why?
Because I no longer have a car, and work three weekends in every eight. So why would I want to buy a season ticket when I can maybe make 12 - 15 games? And why would I want to pay £27 to walk up for a ticket - especially if we get some kind of plum game with gold-dust tickets (I know, a play-off final seems a long way away, but you never know...) the fact I've blown £300+ of my hard earned on tickets would count for sod all.
I'd happily pay, say, 60% of the cost of a season ticket and be able to pick 12 matches over the course of a season to go to. Even if the club choose to enforce restrictions on it (like excluding the game against Dirty Leeds, for example). It's not that crazy an idea. It happens a lot in American sports like Baseball (although they have much longer seasons than us).
So come on, Boro. There's plenty of us out here waiting to be tempted back.
It's easy!! Just re-sign Juninho
Vic. I'm a senior manager at a company the specialises in sports marketing. I emailed the club last week offering to work for them for free to come up with some initiatives...they didn't even reply to me. Says it all.
**AV writes: One of the problems is that there was a big jobs cull behind the scenes last summer as part of the general belt-tightening and cost control. It wasn't just players getting shuffled off the wage bill. A layer of middle-management was taken out in key areas - PR, marketing, ticketing - and a lot of experience was lost. That has left them without the staff who have the authority and leadership needed to respond to these situations. I think it is proving to be a false economy.
As a specialist, can you throw a few ideas in here (free of charge of course). Surely there are simple cost-effective ways of getting more bang for their buck on marketing/PR? Or am I barking up the wrong tree?
AV, excellent analysis and some creative and lateral thinking that really should be exercising the minds of the marketing folk at the club.
I was rung up by the club in the summer to be congratulated on my loyalty and support soon after season tickets went on sale. I think this was because I was one of the first to renew.
I made the point to the club emphatically that I wanted them to fill the ground through a more imaginative, cost effective pricing structure and as a season ticket holder I am not bothered whether concessions are given to other supporters. I want to be in a vibrant, noisy stadium not a morgue.
It is hard to understand why there has been no movement on this because I do not believe existing season ticket holders are the stumbling block but the apparent inflexibility of the club.
How Gibson with the money he has poured into the club, can bear to look at rows of empty seats is beyond me. This is about raising income, why is there so much inertia on this topic?.
Teesside is a low wage economy, with high unemployment- mainly part time work, low disposable income.It is crazy to assume people can fork out £54 for two home matches.I can, but I am in the minority and for too long the majority have been forsaken
I am not going to propose a solution, but I can contribute by making it clear what a part of the problem is.
I am who I am: an ex-Red Book holder who has been forced by a lack of disposable dosh to reduce my Boro contact to the following - the week I get paid I may be able to go, so if we are home that week then I will go.
If we are not at home that week then the odds of me been able to go fall day by day till it is not justifiable. Who we are playing is irrelevant, its when we pay that is important. Its simple Boro, or something for the house, the kids, the car...
I can not justify the layout for a season ticket and the walk up price means I would only ever be a once every four weeks visitor. I doubt the Boro could afford to get me to come say twice a month as that would require them to half the price.
Hope this helps?
I don't have a problem with any of those suggestions. I particularly like the....actually at that point I scrolled up to see the list again to highlight one or two, but they are ALL decent ideas. And, no doubt, contributors will provide other good ones.
The club needs supporters to attend, to put money into the club. Having the ticket priced at £35 (but no-one buying it) is absolutely pointless. Many of us here ARE season card holders (some of us with the extended season cards) and the sense I get is that few of us would complain about "new followers" getting a good deal. Better that than an empty, quiet, ground.
"Dear Former Season Ticket Holder,
We noticed that you haven't renewed your membership but the club really would like to welcome you back into the fold. In the hope of tempting you, we enclose a free ticket for you to attend the home game against Sheffield Wednesday on Friday 9th November. We appreciate it is not for your "old" seat because that has been sold to another supporter, but all seats at the ground have a good view, and it is for free...
"If you take up the free ticket, we can offer you tickets for the same seat for the next two games, against Bristol City on Saturday 24th and Huddersfield Town on 27th November, for £15 each. Just pop into the Ticket Office which will stay open after the Sheffield game, and we will sort out the tickets for you. That's three home games for £30!
"Even if you are not available to attend any of those three games, but would like to attend other matches, we have arranged other schemes to assist and, because you are a former member, we will give you a similar discount.
"We have set aside a special phone line at the Ticket Office to deal with any "returner" enquiries so please feel free to phone us on the dedicated number XXXXXXXX or by e-mail on YYYYYYY@hotmail.com.
"We want you back at the ground supporting the team we look forward to seeing you on 9th November.
Yours Faithfully,
Steve Gibson & the Ticket Office Staff"
Surely worth a try?
Look, Middlesbrough FC....this is your support, your market, trying to help the club collect further support and sell more tickets. We are not going to be upset at the club "undermining" our position. We want the ground to be full, the club to take more money at the Ticket Office and the food & drink outlets. We want the club to be a success.
How many other companies have their customers begging the board to make decisions like these? If these ideas come from the top of our heads, surely just as many, possibly better ideas, could come from professional marketing staff.
Mogga is the first decent manager since Lennie Lawrence and it has come down to this.
Lennie was pooped on from a great height after being promised the Earth and finally getting the bums rush: that was wicked, but now poor Mogga has inherited the spend, spend, spend mentality without any money. Mogga is working with peanuts. Reckless spending of "Two Alves" and his predicessors all with snouts in the trough have bled the club dry.
There is a rigidity in the ticket department which is only compounding the problem and a fresh approach is of urgent importance before all the youngsters in the area get Man U or the like tops for Christmas.
I started going to watch the Boro as a way out from the humdrum life of a street house and no prospects. Following the Boro all over the country hitching to places like Bournemouth, Brighton, Swindon, Shrewsbury, Norwich, Grimsby, Bolton, Blackburn, Blackpool, Carlisle, Workington, Chawton, Miwwaww and many more were adventures for me.
Nowadays kids seem to want everything on a plate and can quickly switch off from supporting their home town team to a glorious name like Arsenal or Chewsee.
You could fill all one end with kids paying a nominal fee of say a fiver, and concessions for the scran too! Accompanied by their teachers on a one coach or even two per school allocation.
The club could give the kids a bit of adventure, and who knows, their couched potato parents may even get the bug again. If you don't try it, you will never know.
There has never been a better time to reach out to our young and let them discard the computer games for just a few hours each week and see the country whilst giving support to your home town: what could be better?
The other alternative is to sit on the fence and see us slide into the abyss.
I'm not trying to "stalk" this Blog but....
The "Make Us an Offer" point listed by AV is a good one. Empower the staff to HELP people who want, or might be persuaded, to spend money at the club. There should be a "can do" attitude. We want to help, let's see a way to finding a solution.
I'm not trying to criticise the Ticket Office staff. On the rare occasions I have had to go in, they have always been fine with me. But then, I go to all home games and get any home cup games as part of the package (NOT THAT THERE HAVE BEEN ANY FOR 11 CONSECUTIVE TIES) so I suppose I don't have many queries.
The alternative to getting this right, in the absence of a rich benefactor coming forward, is a slow decline, with the remaining fans gradually being whittled down by apathy, unemployment or other financial realities intervening, or by moving away from the area or dying in their seats. We need new blood in the seats at the Riverside or, within 5-10 years, it will be our Darlington Arena. *shudder*
PS When speaking to individuals at the club they are invariably friendly. It is just as a body that the problems have existed.
I've been following the Derby SEATS experiment with some interest and think it is a great idea.
It is self-evident that the season ticket model is broken, not just for us, so it's time to (and I really hate using this expression) think outside the box for solutions.
I feel quite strongly about season tickets. Being an average side in the Championship means we struggle to attract people in. Less people affects the matchday experience.
I speak as a season ticket holder living in exile in Barnsley. I accept that I cannot make every game and I am not really interested in having them paid back, but I do like the idea of winning back the disaffected and encouraging children to catch the bug.
Some of AVs ideas are really good, particularly the intelligent pricing system, and I really like the idea of manipulating where people sit to put people together. Some clubs give away a free child season ticket with every adult one. That would be really good and would encourage me to bring my eight year old every week instead of every four weeks.
Ultimately success on the pitch is what will bring people back. When success returns, and it will, I hope the club remembers those of us season ticket holders sticking with them now, we really are hard core!
Has the club considered offering up empty seats for tickets for troops? A vast majority of top clubs in the country do it and with Catterick garrison down the road it may inspire a group of squaddies to visit (and spend a few bob in the bar etc.) then possibly take out a season ticket or revisit with young families.
Whilst fee paying supporters may grumble at buck shee tickets being issued, the rules could state that only full time serving members of the military can apply and are limited to two games per season. What have the club got to lose?
Boro are one the few top clubs NOT to offer this service and considering how many smoggies are serving it may encourage a few to return more regularly. I know it's not a long term solution but possibly a baby step.
The Case for and against.
There are some very valid arguments here and toes will need be stepped on in order to improve the "Match Day Experience".
The problem starts on the pitch. Last week we saw four static midfielders almost frightened to go forward like rabbits in the headlamps. As much as 25,000 cheering can inspire, 25,000 on their backs can have similar negative effects. Last seasons disastrous home form also did a lot to deter the casual from returning.
As a season ticket holder I still want my loyalty to be rewarded so if the decision to fill the seats is to undercut the season ticket price then we should be recompensed otherwise in order to get the fans back they will have kicked in the teeth those who have stuck with them.
The ground does need reconfiguration in order to get some form of atmosphere, and this is another area where noses will be put out of joint.
My plans would probably be too radical however if this didn't work nothing would.
1. Appease the Season Ticket Holders. We have put our money where our mouth is how about the club do the same. If we go up then the season ticket next year is free for existing season ticket holders as a thank you (£500k tops). If we don't then if pay on the door price is lower than ST price this difference will be doubled and given as an additional reduction to the 2013/14 Season Ticket.
This provides huge flexibility in pay on the door ticket prices and one off deals and gives existing Season Ticket holders a financial break in these hard times.
2. Abandon the Boro Pride Card. It serves no purpose when we can't even fill a third of a ground.
3. Kids for a Quid when bought with any adult ticket for the rest of the season. Children are hungry and want stuff from the club shop. For £1 to fill an empty seat can generate £40 in food, drink, souvenirs, etc
4. Incremental Pricing (which I think Cardiff do). Buy a week in advance at say £20 against an on the door price of £25.
5. Waive the booking fee online, it's obstructive and makes an expensive ticket even more so.
6. Now to the stadium. This is where I will become grossly unpopular. First, move the visiting fans to the South West Upper and close the rest of the Upper tier of the West Stand (the one not shown on the TV).
7. Move the Red Faction to the South Stand behind the goal in the SEATING area (I am 100% against the return of standing but that's another rant / post !!)
8. Look to make certain areas / blocks unreserved seating so those who will sing / create atmosphere can buy a ticket for a block and sit together rather than being in small pockets throughout the stadium.
9. Make an area of the South East Corner or East Lower into a family areas for specially priced family tickets.
Just a few suggestions ....
What can be learnt from Hartlepool's season ticket experiment last season?
I got the impression that it worked really well at the time and a Boro counterpart could be a reasonable prospect, but Hartlepool have done something very slighly different this season and it doesn't seem to have worked nearly as well.
Perhaps it only really worked as a one-off, I dunno - I'd prefer the people who really know these things to chip in on the matter.
**AV writes: I think the Hartlepool experiment worked financially - they sold 5k ST, more than ever and the bold move made a samll profit - but it failed because the team put in one of their least inspiring ever run of home performances. Which just goes to show that all the innovative, creative or groundbreaking schemes you can come up with are always hostage to fortune in football.
An awful lot of good sense and rationale given by you AV on this key issue but why oh why have'nt the obdurate, closed minds at the club not recognised the desperate need to initiate the creative, interventionist measures, that are needed to combat an ever increasing annual mass defection away from the "Riverside revolution" in the post Eindhoven era.
I would suggest, that such measures now would be totally ineffective. This particular horse has well and truly bolted, is long gone and lost. Those hard core season ticket holders marooned off shore or stuck in 12 hour shift patterns experience great difficulty in giving them away - fewer and fewer takers for the dubious delights of witnessing drab,dreary product, on a cold night time pitch in winter.
These interventions were required during our later days in the Premier League when we could not sell out the stadium for the big games.
As you elude to the apparent main reason for the clubs paralysis of creative thinking is founded in a fear of a backlash from an increasingly shrinking narrow season ticket fan base.
Your description of a small and angry section of dissenters and baulkers at any attempts of concession to the great unwashed is indeed, in my view misguided, myopic and mean spirited.
The big issue for me is that the club have pandered to and indeed cowered to this angry, vocal minority and never bothered to find out what the majority feeling is amongst the season ticket fan base.
They don't know and have not been bothered to try and determine what the majority view was and is - if they had they might of got a pleasant surprise of support.
In my experience of anecdotal opinions the vast majority were happy to see the club offer more attractive matchday pricing packages for targeted fixtures (ie televised ones) in the hope that the stadium actually looked like it contained a crowd.
Blackburn for instance regularly commissioned fan surveys to try and find out what it was that deterred people from actually attending matches.
The description of match day prices as punitive is very apt because I have always felt the disproportionate pricing structure was designed at best to encourage and convince regular matchday fans that it was economically more savvy to invest in a season ticket; or a more cynical view would be that it was a vindictive price hike, kicking out at season ticket refusers.
Other clubs of a similar or indeed greater status have found it necessary to intervene with pricing packages etc. but we seem to be unique in our 'can't do' mentality, when in fact we with our narrow fan base, inferior brand and top economically deprived area we needed to be more proactive than most in this area.
How frustrating and yes infuriating to find that the people we rely on to run our club's affairs with some degree of intellect and aspiration are apparently completely devoid of either.
They continue to defy the gravitational economic force of supply and demand that applies in any other business; ie when supply of your product increases greatly, and the demand slumps, prices(should) fall.
Great article. I live in the San Francisco area and can watch Major League baseball for $8 (£5) and NBA basketball for $10 (£7). Imagine my shock when I found out it was £27 quid for the cheapest ticket to Boro v Hull next Tuesday when I am back on Teesside.
Boro and many other English teams take supporters for granted, when they should be working hard (like every other business) in tough times. Not good enough at the moment.
Anthony -
What you suggest has been raised and argued hundreds of times amongst Boro fans. On FMTTM many agree prices are ridiculous and swathes of empty seats are an embarrassment.
The clubs stuffy, out - of - date attitude towards change stinks of arrogance and conceit.I agree fans need more than an appeal to blind "loyalty". Fans dont have the money or inclination to sit like a light house in a sea of emptiness.
Behind the goal in the south stand is an embarrassment. The stewards treatment of Red Faction and the teenage kids in the S.E corner is beyond contempt. The club hide behind "health and safety" to ban drums and flags, unlike Leicester or Nottingham Forest, amongst many others. The club "officials" wear posh suits that must cost a few walk - up tickets to provide to some employees. Why not give em a tie and let them buy their own suits? Its doing nothing to attract ordinary working - class fans back to the club and its not filling all the corporate boxes!
Time for a change: it starts with Steve Gibson and permeates downwards throughout the club. How ironic the club sacked the lowest paid workers in the fans shop at the ground to save(?) money, whilst continuing to pay people cosy - upped managers underneath the West Stand.
Kids for a quid and redesigning the different areas of the ground is essential to move on.
We`ve had enough of "sit - down and shut up". Time for the club to shut up (!) and listen to the dwindling attendees, or go bust!
How many psychiatrists does it take to change a lightbulb? One, but it must really want to change.
The point? Vic said 'A layer of middle-management was taken out in key areas - PR, marketing, ticketing - and a lot of experience was lost.'
Is that the same experience who ignored the fans?
There are enough experts on marketing who could have pointed the way. Students at Teesside Uni could have told them that fans are part of the experience, that interaction between all people at the club and fans is paramount.
MJR offered his services free and didnt even receive a reply. That is nothing to with your reply Vic. It is institutional.
I will mention a communication with MFC during the McClaren era. I have used it before so apologies for most of you.
We were playing West Brom and a business colleague got some tickets but they were from West Brom. It was a match rearranged for a Sunday and called to say he would pick me up on the Saturday.
The tickets had been printed before the match was re arranged. I emailed MFC just to forewarn them so they could maybe mention it when they went on sale at the club, warn people that the date was wrong. It was unlikely that anyone would make the mistake but it always happens to someone, all of us get the date or time wrong occasionally.
Did I get a you email saying thanks but we had noticed it or were aware of it? I got an email advising me that it was a Sunday kick off.
A tiny thing, of little consequence but we have been debating tiny things of little consequence from before this blog started.
Everyone of us will have little stories. The elderly couple, probably in their seventies being 'directed' to their seat in the south west corner. That was around the sit down and shut up time.
I wont mention anymore because it will just be a gripe list but all throw in poor football, relegation, cup final tickets etc and it is a slow alienation of fans. Once fans get the feeling the club dont care...
That will take a lot of turning round.
A quick comment about Boro Pride cards. They are useful to people like me - even during my stay away from the home matches. I can phone up and the 'ticket' is put on my card. I dont have to pay silly booking fees or postage or queue at the groud or collect from the ticket booth.
Drive 140 miles, park, walk to the ground and get in. Much easier.
I used to go to 10-12 matches a season, half at home and half away so I didnt make anything out of the deal nor did the club lose.
**AV writes: The cull of managerial staff does make a difference to how the club functions at ground level because in a whole swath of departments now there is no one available day-to-day with the authority or responsibility to deal with queries, suggestions or complaints. They land instead with people who think such decisions are above their pay grade and not everything can be referred right to the top.
Yes, there have always been institutional, structural and cultural problems a club with an insular mindset but that has been compounded by a lack of bodies.
"The situation can only get worse. Boro can't sit on their hands waiting and hoping that promotion will save the day. Something must be done."
But this is exactly what they are doing.
Of all of the possible alternatives my own personal one is £20 a ticket, it's marketable, easy to deal with and process on a matchday (could even have a cash turnstile) and it seems on the face of it a good price in this day and age.
However the club just aren't willing to move and try ANYTHING. All of those suggestions in this great article require more man power, especially in a ticket office that has been shred to the bare bones of staffing.
The incompetence I see on a match day now when there are only about 11k there would magnify with higher crowds, the concourses filled with staff that barely know the layouts of the tills is one.
They are all great ideas but the club just don't want to know.
* of all of the things I thought I would ever see complained about on here, about five people in the entire ground wearing a club suit is possibly the last!
For me, this is THE issue.
I always like to think that if I was Boro chairman my first priority would be to fill the stadium, no matter what. I've been reading Soccernomics recently and "home advantage" is one of the key phenomena they talk about.
Ripped from wikipedia: "a home team can be expected to score 37.29% more goals than the away team" and "for every additional 10,000 people attending, home team advantage increased by 0.1 goals".
If we're playing in front of 13,000 fans with whole stands empty, we lose the marginal (but significant over the course of a season) advantage of playing at home. Given how close we were to the play offs last season, that alone could have cost us promotion back to the premier league.
The suggestions given by AV and in the comments above are all great ideas. Somehow, someone has to make the club think about putting them into practice. AV - use your influence!
AV -
Sorry, the problems were there long before the cull you mentioned. I doubt whether those people had any influence on the way the club was/is run.
How many times have you mentioned being an outcast and not trusted because of your comments and daring to suggest improvements. They were not in the last four
months.
Not Invented Here Syndrome.
**AV writes: Of course. But nevertheless, those problems have been compounded by the current to-the-bone staffing levels. That makes the situation (indeed, almost any situation beyond the routine) more difficult to manage.
Perhaps we shouldn't worry too much about ticket pricing and instead emulate our neighbours up the road.
From what I've understood, they've linked up with a reputable company that will give their hard-up fans some money to buy a ticket until they receive their wages - who said altruism was dead? I think the company is called Wanger or something.
I view my season ticket as a membership card. I probably attend less than a third of the home games, but I can do so if I choose, and retain priority bookings for games I want to go to.
As a result, I don't even really look at it as a match-by-match cost. I pay a certain amount for a certain package, and anyone who has the same package has to pay the same amount.
Beyond that, I don't care if they give away the remaining 20,000 tickets, if they can show that it's benefiting the club (although I'm equally unbothered by the number of empty seats if they can show that it's not harming the club).
Evan Davis said on Dragon's Den this week "if you don't innovate you don't have a business". OK, football's slightly different, especially if you're winning, but the evidence seems to be that something's not right and nobody's trying to fix it.
Some excellent ideas as always AV, and I'm sure plenty more amongst the readers of this blog.
The cull of middle management is a big problem, as you say. It might seem a bit of a kop out, but if you're Brenda or Barry sat doing basic admin work for the marketing/commercial department and you get a letter from someone offering free marketing services, you pass it on to your boss.
Let's say your boss is digital marketing officer, or matchday marketing officer. They take a look and they don't feel that they have the authority to make the decision. They would have handed it on to their boss, but they've been sacked. Their new boss is probably someone with a tenuous link to marketing, maybe the Finance Director, and he/she has bigger issues to deal with. So you never get a decision...
It takes time to reorganise after a cull and time for people to find out who is in charge. Having said that, the last thing you have when your finances are somewhat perilous is time.
My ideas are very similar to the above. I favour the idea of moving STs into dedicated areas, and as an appeasement measure, aiming large discounts for STs bringing additional people, with the choice of moving to the "free" blocks of seats freed up by consolidating the ST holders.
As you mention above AV, perhaps the East Stand Lower could be a free block to accomodate STs who want to bring 3-4 extra people (at a vastly reduced price - perhaps £5 a head) - so they can all sit together.
The club needs to do something. If they reached out and asked for ideas then maybe I'd bother to write a proper proposal for them and crunch some numbers.
This "roofie" character who posted about dwindling attendances has a nerve as he is famous on a certain Boro forum for NEVER attending any matches no matter whether the Boro are doing well or struggling. If only fans could be as keen and vociferous in the event of actually turning up to a Boro game as they are on the idiot boards.
**AV writes: Any point-scoring arising from other arenas is best fought out there.
AV, has anyone actually asked the club why they aren't prepared to even consider trying something? The atmosphere at home games must lose us at least 5-10 points over the course of a season, we all saw the difference against Hull and Sunderland when we got a good crowd in.
I appreciate the argument that it might be too late now, but surely we have nothing to lose? If it doesn’t work, fine, stick the prices back up again. And if it does upset some season ticket holders, well maybe the club just have to take that on the chin. Anyway, there are plenty of ideas here that would not necessarily mean season ticket holders lose out, I love the dynamic pricing idea.
I think they would probably find it was a vocal minority that complained in the past anyway, I get a season ticket to support the club, the fact I get cheapest tickets is a bonus and I certainly wouldn’t argue if they tried to fill the ground up by offering cheaper prices – it would be improving my matchday experience if I wasn’t surrounded by empty seats every week.
I e-mailed the club towards the end of last season imploring them to come up with some sort of offer. The response was:
“We have not chosen to reduce prices at present as MFC must operate in a way that offers affordability for supporters yet allows us to fund our on the pitch ambitions. To reduce prices drastically can only reduce the budget of our Manager.”
Which is incredibly short-sighted. I’d love to know exactly how much the club is making at the moment from walk-up tickets, I can’t believe it is that significant an amount. I sent a follow-up e-mail to this, and it was ignored.
For sale, one Boro matchday ticket.
£25, comprises of...Burger/Pie, Pint/Tea/Coffee, plus match day programme.
Apply Middlesbrough FC ticket office.
Something light-hearted amongst the navel gazing...
Missed MOTD2 on Sunday so caught up with it early this morning. Having seen Bales dive first I can understand he thought he was going to get clattered so went early to avoid the rush.
That reminded me of playing City in the cup when Lee Wun Pen played for them. His trick was to run straight in to defenders and go over. He got a pen in the first match but in the replay at Ayresome Park Maddren got his measure, he went to tackle him then stood back. You could have got the passing A bus through the separation when Frannie collapsed. Even the ref laughed.
Some will point to JFH against Roma but in that case Jimmy just didnt jump and let the keeper wipe him out.
Suarez was a disgrace but even funnier. Question of Sport for what happens next.
During midweek matches why not get a half time diving competition? Jinky Jim could wear his studless boots, Pires and Zakora could bring their extendable legs, Young could do do his tumbles perfected off both trailing feet.
Owen and Shearer could be professional and 'feel' the breeze. We couldnt afford the Potuguese winker or Messi.
Endless possibilities but I hate diving.
I think the problem is that the performances and results are not making fans want to come. I would pay £27 if I thought there was a good chance the team were going to have a right go and start winning regularly. There is nothing worse than paying £27 to see an ineffective team (Which in my opinion we are most of the time).
When was the last time the Riverside was rocking and the players delivered in front of a big crowd? When the team has had opportunities in front of fairly big crowds the players/manager have let the fans down by putting in gutless, pathetic performances eg. Leeds at home last season.
I'll come back when I get my money's worth, otherwise the £27 is going on something else......
Some of the simplest ideas above make the most sense, but we arent talking rocket or more complicated science here. It's bums on seats and revenue, building a future for the club based on "indoctrinate a generation" (this is football, you can forget the inspire bit!)
I agree with points raised above in that the clubs problems go back a long long way, the organisation that saved us in 86 didnt change that much, either from the norm in the industry or from the people who destroyed the club beforehand.
Victors get to rewrite history and from struggling along at roughly the same position we are in now, we had that boom period which caught everyone of us off guard, the fact you needed a season ticket to actually get in is just history now. But the club struggled on almost every level to cope with that success.
Those cracks were never repaired and ultmately have hampered the club as much as any relegations and crazy management appointments since. Its a hangover that's been allowed to fester and seems like a long term disability.
Yes the club is far better run now than it probably ever has been, but the whirlwind of the 90's was a missed opportunity in so many ways and it passed by leaving no tangible legacy either in the community, the fans or the organisation of the club.
The club has consistently given the fans less of an experience than it deserved.
The management that has been culled is an indicator of the short sighted imagination-free thinking that is pulling this whole area back to what some would say is its natural financial and cultural position: flexible working, lack of full time jobs, the whole 24/7 culture means that less people can commit or afford or have the freedom to be part of a bloated, traditionalist inflexible entertainment pastime that has stubbornly refused to reflect almost every change around it.
This is the era of the club that will shape it for the long term, get it right now and the club will survive and prosper, get it wrong and another 86 is lurking on the whim of the Governments actions.
Close the West Stand upper completly, put advertising tarpaulin covers over the corner seating areas (Bulkhaul advertsing FOC?). The intention would be to artificially reduce capacity to no more than 20K.
Hoping and assuming that our performances and League position improves (as I believe it will once we get some of our injuries down) demand will increase and with it the fear of not getting a ticket (this is when the club have to hold their nerve).
If there is over subscription for the available 20K there will be more part-season tickets sold for the remainder and less pay on the day walk up availability.
It would be easy to panic and open up closed sections for one off knee jerk games but to ensure steady prolonged and healthy growth there has to be severe and ruthless pruning. It may even be worth closing the entire West Stand to give a better TV impression.
**AV writes: You can't close the entire stand because that is where the corporate seating, boxes and restaurant are and they bring in cash. You can certainly look at the rest of the upper tier and corners though and consider way to encourage people there to migrate.
Great Article Anthony
I've been a Boro fan since the 60's, my first game as an eight year old in the boys end at Ayresome (couldnt see the Holgate through the fog!! or smog now I suppose!) I played on the pitch for Teesside boys and visited when I could in the 70's and 80's when I was a seafarer coming home.
The ground always had an atmosphere and I cant remember the pricing then but it must have been right. Now I'm an expat living in Cyprus but when I come home I try to see Boro when I can.
The Hull game last Christmas reminded me of the days past but we know the Hull boys are only down the road and it was the festive season. So good game and good atmosphere. Lets get somebody in the club to listen to what you are saying and get things done to get the Boro fans back
All good ideas, lads and lasses, as many have already said.
But as WillBiff said, who is listening at the club? If they've cut back staff massively then probably no-one has the time or responsibility to sift through the message boards or to survey what fans really think. But this issue is so important for the future of the club that it must be taken seriously.
So how can you use your influence, AV? Can you let Steve Gibson have a copy of all the responses here? Can you organise a Gazette survey and publish the results? Can you and Philip seek a high level meeting with Steve Gibson and Neil Bausor? Can you suggest establishing a fans' focus group to come up with marketing ideas? There would be plenty of volunteers!
In short, how do we get the club to take notice?
**AV writes: There was a fans' focus group that was quite active a couple of years ago (it helped introduce the bands outside the ground on matchdays and the Boro Bar in the South Stand) but with cuts in PR/marketing staff I am not sure if it is still functioning or if it has met this year. Maybe a regular reader knows more?
I'm sure the people who matter at the club have read the column. I think we will collate the best responses and publish them too so they will definitely see them too. It is important to be constructive and pro-active on this. It can't be a club bashing exercise because people are frustrated with the football. I hope Boro take the ideas on board and mine the best, the most viable and cost effective of them on board.
I understand there are problems with manpower, finance (and some cultural resistance to being nudged from outside) but there are powerful economic factors at play here and they have to do something. Soon.
I agree with a great deal of what you're saying. Certainly short term measures of packing what fans do attend home games closer together would improve atmosphere but I think there is a great deal more than can be done to improve the match day experience.
Anyone who's ever had their eyes out for a pint of "beer" in the concourse knows there is room for improvement but for me the biggest thing the club could do would just drastically cut prices. I mean DRASTICALLY.
Top Bundesliga games cost £10-12 so there is your starting point. Concessions £5. I'm a single lad with no dependants and the minimum I spend on a Saturday is £50. I feel sorry for the gadge with two kids who want to go (sometimes twice in a week!)
As everyone else has said, the walk-up prices are just too high. When I'm back at home from uni, my Dad always likes to take me to a game, but tickets for two adults, a warm drink at half time, and getting there and back easily knocks it above £60 - a lot of money when my Dad doesn't even support them.
I'm always amazed that we don't seem to have any schemes to bring people in. Sheffield Wednesday give up an entire block (or more for lower key games), then offer all of the tickets to the students unions to sell for a fiver each. Sure, they don't always manage to sell them all, but it means that they've got a few hundred young people in a difficult to fill section of the ground, some of whom wouldn't normally go and see a match.
Last year, they worked hard on selling it to people as an integral part of 'experiencing' Sheffield. This year, they're selling it as "a bit on the side for those missing their home team".
Why couldn't we do that? Set aside a few hundred difficult to fill seats, then send a tickets round to colleges and universities. Promise them 10% of the money for every ticket sold (NE colleges are desperate for income, however minor), and sell them one per student for five quid.
You could even dress the thing up as supporting local grassroots by insisting that they use the money to maintain sporting facilities.
Simple solution. I understand if someone buys a season ticket for themselves and one child, when you break it down its £16 adult and £5 child per seat per game, meaning its £10.50 per seat.
So no more concessions, charge £12 across the board easy ,peasy,
30,000 x £12 = £260,0000 x 23 games a season = £5.290,000 + food.drinks etc sold. If they sold 10.000 season tickets this season half of them kids at an average £200, that's only £2,000,000
When do you want me to start Steve?
**AV writes: I think he might want to see the workings out on that bit where you got to 30,000 season tickets sold first.
AV, I am a long standing season ticket holder and I would welcome any change or reduction in price that would bring more bodies and atmosphere into the ground. I would happily see non season ticket holders taking advantage of offers and be damned the pennies I might have saved.
The current situation is embarrassing and only provides ammunition to our local rivals and the Teesside-based bandwagon Manchester city fans that have appeared out of nowhere over the last few years.
Come on boro fans, lets encourage the club to be proactive for a change.
I live 45 miles away and can't get to all the games because of shifts and other commitments. I want to listen to games on the radio and even then sometimes can't get near one so I'm stuck.
As may people know if they have an iphone, a couple of minutes prior to KO,Tees cuts off and you then hear a recorded message for 105 mins. I've assumed this is designed to "persuade" me and other ex pats to sign up and pay to listen to the clubs commentary. I wont.
I don't want anything for free, but I certainly don't want to pay for something I should be receiving for free, and so I suffer in silence. I'm also sure many other clubs do this and its tight fisted.
It's indicative of our club's attitude, football in general, and as previously stated times are changing. It's carrot and stick and I don't respond to the stick.
**AV writes: BBC Tees do not have on-line broadcast rights and so are prohibited from streaming commentary on its digital service. The club hold exclusive on-line match broadcast rights. Whether they have ever been put to tender I don't know.
I have had a look at the attendances match by match over the last couple of years.
We had the big crowd for the Leeds derby just before Strachan left. That was 23,500 and live on TV so creditable. For Mogga's first match there were over 19,000 but we lost despite having loads of chances.
Next match was down in the 15k again. Not even a Mogga halo effect could keep people going
The end of that season saw some great home games in the sense second halves were good with late winners etc. First halves poor but the crowds didn't go up despite a long unbeaten run - last match had its usual good crowd.
Last season we got an average 17500'ish, Now gates are in a free fall.
I cant see that the football is going to bring fans back in any numbers unless we are running away with the league in a promotion push. The answer has to be ticketing to get decent numbers of people back.
The club has to take the lead to make fans think they are wanted. We do loads of community work and must use those links.
Get in to the schools, not just one or two but all of them. Offer family tickets through the schools, do the equivalent of chocolate at the tills and get the kids to take home details of the offers. Dad and two kids £20, can take friends as well.
Get in touch with the local Licensed Victuallers Association. Do the same sort of thing for pubs and clubs.
Ask local football leagues to play on Saturday mornings of home matches and give block ticket facilities at reduced prices if they do so. Approach Sunday leagues with the same type of offer.
Get reciprocal pricing agreements with Pool and Darlo. Approach teams in the pyramid. Contact rugby clubs to see if they could play Saturday morning and get cheap tickets for the afternoon home games.
Where clubs are tied in to Saturday afternoon make a real drive for midweek games. Throw in a training session at Crockcliffe.
Special deals for childrens wards at hospital, childrens care facilities.
Catterick Garrison - tickets for heroes.
Saturday morning kids tournament at Crockcliffe followed by a match at the Riverside. Do it over a number of weeks with a mini season ticket.
Just a note AV, I'm suggesting 12 for everyone, including walk ups, although I forgot about visiting fans. The cost for them,should be same as they charge visiting fans.
30.000 I agree is a little out there right now - but I do think if the team gets involved in the top four and are scoring goals we can get into the twentys at that cost.
Something needs to be done to turn the tide.
The discounted tickets for schools is still expensive from experience. Dad and lad ticket schemes (Kids offers) for £20 in say East Lower.
Upper West Corners should be moved to help fill the horseshoe / west lower.
I work away but go to as many home games as possible when home. Loads of lads who work abroad are in the same boat. No point in us having season tickets as they currently work. I would buy something like a half season ticket where you use club ticket website to pick your ten games etc. That could attract a thousand or so offshore / overseas workers back.
It would also be good for the club to make a stand for safe standing. With the Hillsborough report showing that police were to blame, managable safe standing could be trialled if agreed by the FA. The cost of the installation would probably make it a no no but surely worth a look.
The other thing that springs to mind is the fact that the cheap season ticket deal didn't apply to everyone. Surely it would be better to attract everyone early than make those who are umming and arghing pay £80 more.
Bring back the sky Sumos, proper half time entertainment.
Good football with plenty of home goals.
That's about it.
Werdermouth @ 10:27AM -
Them up the road are only copying what Boro did last season. The only difference is that Boro's sponsors require your gold, silver or mobile phone up front! Kind of consistent with the season ticket policy, when you think about it!
Some very interesting pricing suggestions in your article AV. Very imaginative. Some very insightful posts on here from some very erudite people also. Pity that those erudite people - or people like them - aren't actually running the club.
I posted until I was red in the face in earlier seasons about the lack of appropriate experience and the organisation deficiencies in MFC's management and customer-facing structure. The issue has been that Gibson relied on Lamb and the pair of them were having too much fun being the Mr Bigs playing with their boy's toy to consider that the club needed to be run as a business quite different to Bulk Chemicals Haulage.
But they're not alone. The "industry" or "market" has changed and indeed, it has been changed by the actions of those who saw the opportunity to exploit the game globally. The formation of the Premiership and the resultant polarisation through the effects of TV and the money redistribution has caused "the product" to become sterile at levels outside of the top league.
There are many, many factors at play here, almost too many to list, but many of which could be influenced positively by one single factor - greater club success on the pitch and restoring the game as played by OUR team to a thing of beauty, instead of the sterile lottery that is Championship football. It's an issue for the whole game though - not just Boro - although I accept that fan-facing management of MFC leaves a massive amount to be desired.
Much as it cuts across some people's views, well-directed serious cash injection is the most effective way to cause step-change in a club's prospects. Given that this is NOT going to happen to most clubs, like the rest of society, footballers are going to have to start living, like the rest of us, in the real world.
But as long as the pressures of the global market, TV, Champions League etc, etc are forcing the issue and running the agenda, and clubs are held to ransom by inflated players wages then, in the joint words of the Alitalia check-in clerk and Boro's latest Messiah, "It is what it is!"
It simply doesn't feel right to me that layers of potentially good, imaginative commercial and other management staff who could make a difference, are being forfeited so that players can maintain salaries that their performances and their ability to entertain and excite, in the lower leagues, simply don't justify.
As I say, this isn't just a Boro issue. It's an issue for the whole game. It's structural. But even further, it's a reflection of our society in the modern world and the values readjustment that has become necessary because of too many excesses that have developed through focusing almost entirely on financial values alone. I'm not convinced that reliance on market forces can be relied uopn to resolve such matters. I feel that some structural intervention will be required.
But that's where my imagination runs out at present, I'm afraid. Because the competition from other life pursuits has become more attractive to many of us. And I include Steve Gibson in that!
Well this has article has really stoked the fire.
AV your in the perfect position to get some sort of petition going.
Im sure thousands of signatures asking for change along with promises of attendance will change their minds.
It wasn't so long ago that AV posted an enlightening blog exposing the tangible link between regional prosperity and Boro's attendance figures. That should be acknowledged. There IS a limit to what Steve Gibson can do.
As AV says, the funds raised from ticket sales are becoming ever more prominent in the club's overall financial picture. The cash is needed to support what happens on the field and I don't think we can significantly slash prices, especially when the additional bums on seats are not directly proportional to the discount. Halving the price will not double the attendance, deep down we know that.
The club and the fans see the attendance problem in different ways. Fans want greater attendances to maximise their enjoyment of the game. The club wants greater attendances to maximise revenue. The two overlap but are not the same.
But there absolutely are things that the club can do to incentivise casual fans. The current options are too rigid and the balance between ST and walk-up prices is too uneven.
This is a complex issue. The ST has changed from being a badge of honour to being a discount card. All other ST benefits become insignificant in light of the discount of around £11 a game. That has to change.
You can change it by reducing walk-up prices, but even considering additional income from pies and pints I'm not convinced that that would benefit match day revenue. You can change it by increasing the ST cost, but that is absolutely fraught with danger.
ST pricing is a strange concept. The average ST holder is someone who wants to go to every game and has the money to pay for it in one lump sum up front. So you have a situation whereby the people most likely and most able to pay for a walk-up ticket are the ones getting a whopping discount, whilst those less likely to pay on the day (and in many cases less able to afford it) are the ones asked to do just that.
Perhaps we need a radical answer to this conundrum - scrap the ST and replace it with the best of the excellent flexible options already mentioned? I haven't entirely convinced myself that this isn't a daft idea but I'll plough on.
The obvious downside is less money up front in the summer and I don't know if the club can cope with that. But, if you could buy 8 match bundles at, say, £150, then I think the lower lump sum and greater flexibility would result in greater demand AND more revenue for the club over the course of a season. This assumes that current season ticket holders would buy all three bundles to continue attending every game, but it's really not much different to paying for a season ticket in three instalments, with the option to opt-out.
It's certainly risky, but no more so than doing nothing.
**AV writes: I think the ST is sacrosanct - it gives a solid base to work around financially, helps financial planning by paying a lump sum up front and gives the most committed fans some incentive/reward. For me it is key. That is why so many of the suggestions I make are tied to it, looking to extend its boundaries from hard and fast in or out to a more flexible phased effect.
We live in hard times with national economic uncertainty and Teesside amon g the hardest hit area: a lot of households are looking nervously at their budget and having to decide whether they can afford a ST (or more than one). People are moving away for work. Or finding it less easy to jiggle shifts to attend games and that creates a tension and a calaculation as to whether they can afford a ST if they are likely to miss more matches than usual.
We know also that those who do, however reluctantly, give up the ST say they will still pick and choose and try to get to as many matches as possible but almost inevitablely they do not. Especially when faced with such a big price hike. It must feel like a punishment for walking away.
The club need to find methods to a) keep people from giving up ST by making them more flexible, by offering credits for games they miss, by offering maybe 10 or 12 or 15 game packages to be activated as and when; and b) make it easier for people to rejoin the ST masses if they have left, by actively courting them, by offering regular offers to entice them back, keep them involved.
The lack of any marketing strategy or appreciation of desire for a decent match day experience has to be honest been frightening. Those involved on the commercial side at the club should hang their heads in shame!
Kids for a quid is so obvious it beggars belief! They are the Boro fans of the future. They also buy burgers, coke, programmes etc which is all extra revenue into the club coffers.
I seem to remember a home game against Charlton, just before Christmas so hardly a big draw. The club trialed kids for a quid and what was the crowd.........oh yes 33,000!!!
Great article AV.
Tosh has got it just right , not all ST holders are against efforts to fill the ground. I get my season ticket because that's what I do. Not bothered in the slightest if the club wanted to drop prices, offer concessions.
But the club did not enter into any dialogue with the majority of ST holders and as suggested it is probably too late.
On the other hand, one might ask Mr Gibson: "If you and the club are not prepared to listen to decent ideas from people who have the club's interests at heart, how long do you expect those same people to be prepared to continue to support the club?"
You can, of course, ignore the views of the supporters. But in that case, you could hardly blame the supporters for turning away from the club. There are other things to do on a matchday - many of them rather pleasant and much cheaper than going to the Riverside.
What would it feel like, pumping in £1M a month into a club that is no longer supported by its community, watching a team in a spartan, mostly empty, arena?
A great collective brain storm with some fantastic ideas on here and if the club don’t implement at least a few of them then they don’t deserve the support.
Seriously though this information is priceless. In what other industry could you get a mass brain dump of ideas from people who are utterly passionate about the success of their initiatives? None.
Apologies if this has been mentioned but we have a University a few miles from the club with 28,000 students! Lets get into the university, set up a stand and get some promotions staff spreading the word every Friday before a home game. £20 in and two free pints or whatever.
At a very basic level a student discount should be a must.
Can we have ‘Boro Rewards Card’? Like a Tesco club card. So easy to implement. Every time I buy a ticket, a pint or a new shirt I get points. I can then use this to get money off tickets or at the club shop.
Twitter: Some of the ideas from the contributors on here are great, so lets get the players plugging them on their twitter accounts. Lets get Jason Steele telling his 10,000 follows that we are having a £25 ticket, burger, pie, pint, programme offer (Thanks Grove Hill). Lets get fans retweeting about the offers! Costs nothing, just some communication.
I think this was suggested above, but if I buy a one off ticket, I instantly should get a discount off the very next game. This happens when you go to the cinema so why not football.
Look at what the supermarkets do to get your ££££. They have value lines (Boro v Barnsley), they have BOGOHP offers, they give you voucher when you spend over £x (Buy three tickets and get a £10 voucher to spend on food/drink) Its not rocket science at all, in fact it is pretty basic.]
Vic – It’s your job to make sure a decision maker at the club is reading all this. Could be your most important ever blog. Over to you...
Of course Richard you are right to point out Boro are not exactly in a position to take any moral high ground by having a pawn broker as sponsor rather than an internet loan shark - though my post was some-what tongue-in-cheek.
Though I agree with your points about the wisdom of the club sacrificing key employees to subsidise the no longer justifiable inflated wages of players - I guess the problem is the club no longer gets it's Premier League bounty and is in a long drawn out crisis management strategy.
Steve Gibson is still an enigma wrapped up in a riddle - I posted yesterday on the previous thread arguing that Boro's stated ambition of a PL return is merely only lip service as they don't have any serious means of achieving them ahead of any other club in the Championship.
As for solutions posed by AV's article - it really depends on what the point of the exercise is. Increased attendance? or Increased income to fund the club's ambition? Then on top of that a general improvement in the matchday experience of those attending? Or is it a modern revoluton on how to operate a football club?
Perhaps, the answer is all of them - personally I'm always in favour of anything that shakes things out of the 'this is always the way it has been done mentality.' What is the point of sticking to a business model that clearly has so many faults?
For me a season ticket is for seat on a train for a journey you can't avoid making every week. This is not what being a follower of a middle-ranking football club in a downturn needs. They need motivating and engaging into continued active involvement - plus the need to keep an eye on the club's future by the enticement of new followers.
The problem is that most people don't like change - especially if they believe they have something to lose - so it will be important to get the existing season ticket contingent on board. Perhaps some kind of fans forum is the way to start - though it will need someone to lead the process, someone who the fans trust. A few names intially spring to mind, maybe it could be your calling AV?
I forgot to add the need to persuade the club (i.e. Steve Gibson) that it needs to change also - who can achieve that is an even bigger question!
Werdermouth -
You say that people don't like change. I don't think that's true. I think that people do not like to be changed, but change itself is welcomed so long as you are involved in the decision.
That is how Boro can win this battle. They can put suggestions like the ones on this board into a survey and poll opinion. They can then act on the resultant information and fans who may have to move seats or face whatever other consequence can do so without the feeling that this has been lumped upon them.
It absolutely can be done, but is there the will?
One thing not mentioned as yet is the age at which older supporters get reduced price tickets.. Many clubs now seem to regard 60 as the age at which reduced prices apply. Boro along with others still insist on 65.
Given the number of older supporters that cannot find work and have to "retire" early, changing this age could make a lot of sense and make tickets more affordable for this group
May I expand on @Dendog's idea.
Most expats work on a rota system. Six weeks on, two off, eight weeks on two off and offshore workers four and four or two and two. There are other combinations but my point (and Dendog's I think) is that most know exactly when they will be back in Blighty or on dry land.
If you could cherry pick the games you would be home for, get a season ticket based on those games priced accordingly then for me it's a no brainer. I'm sure the corporate pricing has A, B and C rated games so that pricing strategy could be extended.
It would be an easy addition to the Boro website and it would look like the ones used on airline websites where you pick the combinations of outward and inward flights.
Click the ten (or more or less) games you're home for, press the button and a price comes out, if it's cheaper than £27 quid x 10 (and it should be if they do it properly) you've got yourself a half season ticket holder. Easy peasy!
Hopefully this was emailed to Steve Gibson, Neil Bausor and anyone else who actually has the authority to make a decision.
The best paragraph of the piece was "But Boro can no longer afford to pander to that dissent. They have more to lose by not addressing the wider problem than from any backlash or threats of non-renewal. The noose is tightening and bringing in new money is vital if the club are to flourish."
This goes back to the point that has frustrated the life out of me since we were begging them to do ticket offers in the relegation season. The club's position was always "if we get 50 complaints that's 500 who aren't happy about it" or a similar figure. I would worry for any season ticket holder's mental state who enjoys the experience of sitting in the Riverside now when in reality there are only around 10,000 inside for the low key games.
The club is very fortunate that the next three night games are against Hull, Sheffield Wednesday and Huddersfield, clubs that will at least bring a thousand or more. If we were playing clubs with more traditionally feeble Championship away support we would be new record lows each week.
The club made a drastic error when they set the matchday prices for this season. They shouldn't have set a structure and instead allowed themselves flexibility to market each game by likely demand.
The two home/ two away fixture list doesn't help any club but they should have deals in place to counter the negative impact it has.
I'm afraid heads have been in the sand for far too long. People say fans will come back when we get back to the top flight. With these crowds and the environment it creates for the players we may never get back up. I think it's that serious.
Finally, this was my own blog piece written after what I believe was the last fans' forum. It is a sad indictment of the process that nothing has changed since.
http://ayresomegates.wordpress.com/2011/10/26/its-the-attendances-stupid/
Alternative pricing structures may help attendances...but not by much.
It has long been observed that the biggest two drivers of attendances at football are:
1. Anticipated entertainment value of the fixture
2. How well the season has gone and is expected to go.
Evidence shows that the cost of tickets has far less impact on attendances than either of points 1. & 2.
The big challenge for Steve Gibson and Neil Bausor is whether the modest pick up in attendances following price deals would actually generate any meaningful benefit for the club either in terms of income or atmosphere.
I am confident that Steve and Neil have considered pricing at length and have made an informed decision. It's OK to disagree with their policy but it would foolish to think that the club isn't aware of others' pricing structures.
The way to boost attendances is for our team to play entertaining and generally winning football. That's in Tony Mowbray's hands...
**AV writes: Boro won their first three games at home this term playing some decent stuff and scoring a series of sizzling goals. Then beat leaders Blackburn away in a good display on TV and won away in a monsoon at Preston. In this division you can't really have much better run up to home games. Yet the crowd still dipped.
Let's say that at the Derby game last week there were two thousand walk up tickets at £27 a pop. To make the same in ticket revenue could the club sell nearly 11,000 seats at £5 a pop?
Now I know the club can't do that for fear of upsetting season card holders ( I am one and it wouldn't bother me) and possibly the costs in issuing a £5 ticket may be close to it's value. But the question here is even at £5 could we shift them? You'd hope we'd sell out but I doubt it.
The club is in a tricky position but they must do something and quick.
**AV writes: I don't think the way forward is kneejerk price slashing that runs the risk of a big one off crowd being scarred by a terrible drab game or defeat. You are hostage to fortune then. The other danger in that is once stung the club will retreat and say "we've tried cutting prices and it didn't work."
The real challenge is building bridges with former fans who have drifted away for financial reasons - Teesside is really being hit by the recession - and who now, because they are no longer ST holders, find the on day pricing prohibitive when they do get the urge to go, or who want to but can't afford to take their kids along.
It is about making it easy for people who want to go but find the cost an issue to win the internal; argument with themselves. It is about offering a compelling range of flexible packages over the entire season that are value for money and can get people to commit for three games or 10 games at a time, not just a one off.
What strikes me most about this particular issue and thread are the number of fans posting who don't post regularly, that tells me how important this issue is to the fans. I hope the club takes note.
I like the idea of closing down sections of the stadium and using banners or something similar to hide the empty seats and thus creating a smaller stadium. Concentrating the fans together more has to create a better atmosphere which the fans and players will both enjoy more.
As for ticket pricing innovations, there has to be loads of creative ways of getting fans in by reducing prices. There are some great ideas on here for doing that. Surely if the club, players and fans all want the same thing, in other words a better atmosphere and more fans in the stadium, then the solution can be readily found?
A stadium which is flexible enough to be expanded/contracted even if it's an illusion created by banners etc has to be an asset to a club which spends half it's life in the top division and half in the second division. The same is true of ticket pricing, a system which is flexible enough to react to demand has to be a good thing.
Come on you boys at MFC , get together and do some brainstorming, there are plenty of ideas on here to give you a great start, we all want it. It's not a contentious issue.
Andy R, I was kind of making the point that people will only sign up to change if they can see the benefit in it.
If you look at a season ticket purely on financial terms then it means the following:
Season ticket, cost per game @ £17 = £391
Walk-up cost per game @ £27 = £621 per season
Total Saving: £230 - which is around 8 games 'free'.
If you reduce the walk-up cost on a regular basis significantly then for season ticket holders who may not be able to make every game then the reason for a season ticket will no longer be financially beneficial.
That's the problem the club face if they change the model - they will need to be persuaded that they will make more income by changing.
**AV writes: I think you are right to some extent. To expand the debate a bit, one of the key issues in this is that the Season Ticket has transformed the supporter's relationship with the club and made it a calculated, quantifiable financial one when it should really be an intangible emotional one.
Maybe part of the new radical overhaul should centre around a new membership scheme (a beefed up Boro Pride Plus) that increases engagement. Membership could be the key to taking advantage of various flexible ticketing schemes, could form the core of a new data base for more pro-active marketing, could be central to a loyalty/points scheme.
Maybe that could help ease the conflicting pressures that come with having a shrinking season ticket hardcore and a large potential layer of loyalists who feel they are outside the magic circle but who can make all the difference.
I wonder if the problem with semi-season tickets is that they may prove too popular.
I would expect them to sell well amongst those who cannot commit to every game but what if current season ticket holders prefer the semi offer themselves? How many season ticket holders don't go to every game as it is?
The pricing would have to be very well thought out so as to retain the season ticket as the most attractive offer. I suspect that there are a significant number of season ticket holders who might prefer to go to most of the home matches, rather than all.
A semi-season ticket of 12 games costing, say, £240, plus four walk-up games at £27 would come to about £50 less than a season ticket. You can make the semi-season ticket more expensive but it at more than £20 a game I think begins to lose it's appeal over fewer walk-up games.
**AV writes: Yes I appreciate it is a fine balancing act. But would you gain more than you may potentially lose? Would it lure back enough currently semi-detached fans who used to be ST holders but who drifted away and now only go to, say six or seven games, to be viable? It needs some serious number-crunching.
Great ideas from everyone. No time for erudition, but here’s an idea.
Middlesbrough Football Club. Make the key word “CLUB”. Membership of the club compulsory for all best ticket deals, including season tickets.
Set individual ticket price by whichever criteria is considered best.
Just to try and illustrate an as an example, I’ve assumed an average ticket price of £25.
For non-members
------------------------
£25.00 Walk-up price = 100% ticket price
£22.50 Advanced purchase = 90% ticket price
£21.25 Advanced purchase of any 5+ games = 85% ticket price
£20.00 Advanced purchase of any 10+ games = 80% discount
For members
------------------
Annual membership £40 (£20 for junior & senior concessions)
£20.00 Walk-up price = 80% ticket price
£18.75 Advanced purchase = 75% ticket price
£17.50 Advanced purchase of any 5+ games = 70% discount
£16.25 Advanced purchase of any 10+ games = 65% discount
£15.00 Season ticket = average 60% discount
Assuming a 23 game “home” season (just to make my “math” a little easier ..) and 10,000 season ticket holders and 5,000 non-season ticket members.
7,500 x £40 = £300,000 (membership revenue full price)
7,500 x £20 = £150,000 (membership revenue concessions)
10,000 x £15 x 23 = £3,450,000 (season ticket sales)
Now assume our 2nd tier average crowd of around 17500, less 10000 season tickets =7500 walk-ups.
Let’s say they all purchased 5+ games advanced purchase tickets. 5000 of the 7500 are members.
5,000 x £17.50 x 23 = £2,012,500
2,500 x £21.25 x 23 = £1,221,875
For each 1000 added to the to the average gate, at the 5+ rate for members, that would be another £402,500 over a season.
**AV writes: That's good stuff. I like to see the working out. What I would say is that the current average yield per ticket is a lot lower than your assumed £25.
On any given day the crowd is now 80% plus comprised of season tickets with the biggest chunk of them in the North Stand and the corners who pay £16.75 per game and the next biggest chunk are juniors paying between £5 and £8. Then there are the 18-21 and OAP concessions. The number of ST paying top whack in West Stand is relatively small and even then it works out at less than £25 .
I think you'll have to work it out again maybe based on an average of £15.
Any proposal must be based on getting the local fans in to the ground. Whilst I kept away from the Riverside for lack of entertainment reasons it would financial suicide to go to every home game with current fuel costs.
Even as a Boro Pride card holder the diesel is still twice the ticket price so you can say £70 a match for home games with no food or drink added. I may as well just set fire to tenners!
I will go when Mrs G goes to York or I visit my brother. Sadly it means I see more away games so my money doesnt go to Boro.
I like the membership idea, the season card and Boro Pride cards are that but there is scope to exploit them further. Especially the Pride Card.
Use the cards for buying away tickets, not a discount but reward away fans in other ways. If they bring someone along add that as a credit. When there is a reduced price offer reward Season card and Pride card holders for getting someone to come along with them.
Reduce the early bird deal and instead reward card holders for getting other people to go. Reward fans for getting groups to go via their card.
If every adult season card holder could get a another fan in for £16 at every match that builds his discount for the following year. You could build healthy discounts on the season card with that extra revenue.
Same goes for junior and concessionary cards.
While there may be fewer bodies and therefore less brainpower in the back office, you don't need to be Einstein to recognise the opportunity of a BOGOF or other offer presented by the established sequence in this league of having two home games on the bounce.
Like Denis above I too received the courtesy call from MFC for renewing, and also suggested then the need to drop prices etc to increase gates if the club was to move forward.
However I got the impression that my views probably wouldn't receive much attention by Messrs Bauser et al, such is the importance attached to keeping the remaining matchgoers onside.
AV, if as you say, the average ticket price is around £15 taking into account concessions, the club would be risking very little in revenue by dropping day prices.
By my reckoning we are only getting in around 2000 walk ups, thereby bringing in about £30k in income. If we dropped the day price to £18 (therefore still not undercutting ST holders - which I am one) and kids for a quid, crude maths might suggest the average ticket price drops to £9 or £10 if each adult brought a child.
If this was the case we would only need to bring in an extra thousand (3000 pay on the day that is) to match the revenue from the old, higher prices. And I am convinced such a gesture would yield a bigger increase in walk ups than that!
What has the club to lose? It would probably also result in higher merchandise, food, programme sales anyway - not to mention the prospect of recruiting the next generation.
The only issue might be those who bought £95 junior ST's, but the club could recompense them with vouchers or reductions next year
I have had a ST for 39 years and just want to see the ground full(er) again with a better atmosphere, I'd probably take my 2 kids aged 8 and 6 for the sake of an extra 2 quid! Right now it would cost me £28 to do so, and they aren't yet keen enough for me to buy kids ST for them.
Come on Boro, you know it makes sense...
Almost as soon as I had pressed send I realised the average walk up price is higher than £15. It is more like £20 assuming equal numbers of adults and kids paying £26 and £14 respectively.
So we would need 4000 coming in to match the current income of £40k. That is an extra 2000, and I still think we would achieve this.
I get a ST to force myself to attend because I enjoy it. If I didn't it would be easy to not make the effort as I live two hours away. I find it slightly annoying that I have to miss games on occasion.
Instead of £400 all up front, why not have a buy-in cost of say £150 and then a ticket price of £10. I can always find a tenner and would still feel compelled to go. I can also have MY seat by prepaying online a max of 3 days before kick off.
At £150, surely more fans could find the initial outlay, especially with a form of 0% payment plan (without an admin fee equivalent to 5%+) over the summer.
The more bought in at the outset with a reasonable stakeholding should lead to ongoing attendance.
Sorry but got my teeth into it now.
Going on with the future paddock .Thats where our mascot should be spending a lot of time (do we still have one) giving out some freebees like badges and boro balloons etc.
We have +- 11 injured players at present get them in there signing autographs at half time and pre match. Get them in the pubs and clubs before the game.
THEY ARE UNUSED ASSETS ON MATCH DAYS.
I like the observation made by Nigel Reeve in regards to the new posters who have felt the need (not the urge) to throw their twopenneth worth at this issue. You can't help but feel the passion in what bloggers are posting, plus the ideas are as good as, if not better than the brains trust at the Riverside could put together.
As for a forum and a voting system for the way forward, having upped sticks and moved to Oz many moons ago, I would feel as though I was voting for a system that I would only use on my occasional trips home to visit the rellies, which isn’t that often. So it wouldn’t be fair really, it has to be those that go, want to go, but need change to achieve that.
Atmosphere at the ground is key to what happens on the pitch, what happens on the pitch is key to the number of bums on seats, simple. To create the atmosphere you need people through the gates, there are no end of schemes here to achieve that and to totally ignore the fact that numbers are on the slide is ivory tower syndrome.
As a kid I was able to go in to the Bob End, and over the wall for a better slot when the coppers weren’t looking of course, but I could pay for that out of my pocket money. It would take a rich kid to that these days. The kids are the club’s future and you can’t shy away from that fact, because when you get to my age the seasons left to support my club are definitely in shorter number than a bairn.
Lastly, before I did up sticks, I used to hang around with some bloke, who unlike myself on top cash working abroad, could only afford to pick certain games but still managed to attend the vast majority of games in a season.
All of that stopped after the shift to the Riverside, firstly the success of the early years meant that unless you were a ST you couldn’t rock up at the door and get in, and secondly the prices were restrictive in reflection to their salaries. Still is really, but a generation of loyal supporters were lost to the Hurray Henry’s that jumped on the band wagon. Doctors, dentists and other well heeled professionals that wouldn’t grace the terraces of Ayesome Park, but just loved to be seen at the “Game” with their offspring. Where are they now???
I know where my old mates are, following their beloved team from newspapers, Sky Sports and radio, because they can’t afford the £27 to get in. We’ve lost these lads I’m afraid, the matchday ritual has long been replaced by other regimes and pastimes, cheaper ones too.
So we need to entice the next generation, but that’s only possible with forward thinking to get parents to bring them in. Is it the price putting them off, or the mentality of the board and the way in which they’ve been treat in the past?
Finally, I’ve blogged before about the legions of Boro fans (self) exiled in foreign lands, but would love nothing else than to contribute in some way, any way to the Boro cause. Any of you schemers out there got any ideas on how to get my donation?
**AV writes: If there was a meaningul membership scheme you could join up and get your newsletter, birthday card and take part in surveys, generally feel included in the Boro 'family' despite the distance.
When I was a kid,the likes of Harry Bell and Jimmy Gordon visited our school and gave coaching lessons. We were over the moon and many of us became dyed in the wool Boro supporters as a result.
All the above ideas will never get off the ground. You need simple ideas
If the likes of Adam Reach and Luke Williams did the same, we could really start building for the future. When Wilfie gave us a visit, even the Dads came to see him and a new generation of support developed. Couple it with cheap tickets and you could prbably bring 1000 new supporters into the club.
I have been giving some thought to the culling of staff at MFC. Tragic for people who will probably be Boro fans as well.
I just wonder if the club may be more receptive now there are fewer people. We all have dealings with companies with layers of management all of whom can constipate decision making.
Maybe the whole structure was institutionally resistant to change, maybe the fact there are fewer people means there will be fewer obstacles, less reinforcement of the status quo.
Just a thought
"**AV writes: Boro won their first three games at home this term playing some decent stuff and scoring a series of sizzling goals. Then beat leaders Blackburn away in a good display on TV and won away in a monsoon at Preston. In this division you can't really have much better run up to home games. Yet the crowd still dipped."
You forgot to add the three away games where the team collapsed. I want to see a team that can challenge at the top end because its exciting. If we lose lots of away games that won't happen. Winning home games isn't enough if you lose all the away fixtures. I would never expect to win every game but I want to see a proper sustained promotion push and until that looks likely I feel short changed.
**AV writes: Surely winning four out of the first seven games (plus three cup games) IS the basis of a sustained promotion push? Last year Boro were winning away and the underpass consensus was that they had to start doing it at home.
I think people need to be realistic about the nature of this division and this team and about what is actually possible. As a general principle I think people should support their team and club unconditionally in the here and now, not provisionally and only on the condition that they deliver success. It's not a business transaction.
Tinkering with prices does have it's risks as mentioned above by a few people but surely there are some quick wins which don't require alienating ST holders or risking the revenue from walk ups.
Marketing to Uni students sounds very sensible to me as it could bring new people to the ground, people who have never been and wouldn't have otherwise gone. Maybe a couple of players could man the stand at the Uni for an hour to draw people in?
There must be loads of other opportunities like this where there is good or moderate potential upside with little to no downside.
A suggestion for improvement of the match day experience is to sort the beer out. The current offering is awful. I tend to have a pint elsewhere unless I feel brave or depressed at half time.
How about a Student special offer of £5 a game on production of your student union card up until Dec 31st. Condition is that the tickets have to be purchased 24 hous before KO to stop 10,000 students turning up at 2.30 on a matchday. Same or similar for squaddies back from a tour.
ST holders get two free tickets for November only to bring a mate or family members. Condition though is that seats are only in the East stand or South stands.
Drawback is that some Boro Pride members or normal walk ups get their ST friends to get them a ticket. If so it will only apply to a small percentage, worse case I imagine is that 2,000 normal payers get in fee but if it attracts an aditional 6,000 attendees then it has to be worth it for the atmosphere and pie sales alone.
How about working in the community with Jobseekers and offering tickets via unemployment offices in the area to be given out as incentives for those seeking employment (by attending courses, interviews, updating their CV' or any other positive and measurable results with the ultimate being a five game ticket when they find new employment).
What about having half time draws for £500 based on seat, row, block number so automatic free entry and do one draw for each stand per home game. An empty seat means no prize won.
How about offering aditional discounted or free tickets with the corporate attendees. Dad (or mum) gets invited by work or a client to one of the boxes for salmon sandwiches and champagne while their spouse and two kids get to attend the match in the West stand lower.
Unfortunately its all giveaways mainly which commercially doesn't sit comfortably with the marketing theories about devaluing your product but these can be easily reduced or removed as performances/attendances via natural demand improve.
Lastly the standing option is a no go for me. When grounds were converted to all seater from standing terraces the capacity per ground all dropped considerably due to one seat equals two standing. There would be even greater swathes of empty terracing plus the greater cost of crowd control as it is easier to contain and control seated fans than standing fans.
'Boro must find a new direction and bring in new blood and new cash immediately or risk drifting slowly towards a deeper crisis.'
I'm sure I mentioned something previously, last season perhaps, about the dangers of losing regular fans from the Riverside due to lack of investment - still the penny didn't seem to drop for most.
The rabbit staring at the headlights in a state of paralysis is the next rabbit in the pie - dead meat that is!
The rabbit is the Boro. The state of paralysis is the business culture of cutbacks and lack of investment and bad decision making. The headlights coming at it, the Boro that is, is the very real risk of implosion - ask Pompey, they know.
My conclusion is a sad one in that real change will only come when the club hits rock bottom and slips into the red on the accounting sheet and there's no where else to cut costs.(Bit like the junky who can only kick drugs when they're so far gone there is no other choice)
Those who turn up in future may see Mogga in the ticket office selling match day tickets before he goes off to shine the boots and fill the water bucket for on field niggles and the rest. Please don't mock the bucket example cause anything more expensive won't be in the budget.
There's a certain manager up the road who came a couple of seasons ago, saw and buggered off sharpish when he saw how the land lay and what the future was to bring. I believe he's still operating in the Premiership.
The running down of the club started in the Premiership. A hiccup of investment came along with GS2 then the well for all intensive purposes dried up. The rot starts from the very top with executive decisions and continues unabated. thus therein lies the problem with an autocracy - it can simply run out of ideas, enthusiasm and eventually money. New blood, new money indeed, AV.
Austerity strategies suck and only delay the inevitable.
It will get worse, only hope that eventually it gets better.
Maybe there's a silver lining where the club goes bust and is bought by the fans where it's then re-admitted into League Two. It'll be time to dust yer boots off then AV and start doing the stretching exercises.
* Note Psychological studies into the behaviour patterns of the rich suggest that the danger to their overall wealth causes them to lose a great deal of sleep at night and clam up on the spending or at least follow a 'golden rule' of not spending more than 10% of the pot on any given year. That's how they stay rich.
How much in relative terms does SG contribute to the Boro now that the banks have closed their shop windows and refuse to pay out? Is the Boro simply a victim to a historic psychological truism? Just a thought!
UTB
Anthony. A very interesting article. Boro need to employ dynamic and progressive thinking to prevent further slippage of fan numbers.
You mentioned the Armed Forces. I currently serve in the forces and hold two STs for myself and my son. Because of my absence, through work, during the week l expect to miss seven mid-week games. I've already missed two (Burnley, Derby) and will miss the forthcoming game against Hull. Because of my absence my son chooses not to attend on his own, although he has taken a friend on one occasion.
Now, Middlesbrough FC cannot lower prices too much, they're not a charity; but neither am l. Although l currently hold two STs, and have done for three years since my family's return of overseas, l will not be taken for a fool who will continue to follow blindly.
They've already lost one of my family's STs (daughter). Because she was over 18, her North Stand ST would have to be moved to the N West corner upon renewal (18-21 pricing structure). We didn't want to move from the N Stand but would have had to to keep our family seats together; We didn't renew her ST.
I am, and continue to be, gobsmacked by Boro's inability to have any apparent sense of empathy with their fans. I do not want to give up my STs, but l cannot see any future in paying for games that l have "diddly-squat" chance of attending if Boro continue with their rigid pricing structure.
Any form of concession that could be applied to those that due to their work pattern are unable to attend certain should seriously be looked at. Surely they could ask for some form of evidence that there is a realistic risk of games being missed. Or, in these days of credit-card entrance, they must be able to perhaps make an allowance of up to five games that can be missed with a credits being made to future purchase of a ST.
HM Forces, Oil & Gas workers, shift workers etc etc, there's a long list to which this could apply. Wolverhampton Wanders run a scheme along these lines. UTB.
Another issue, which has links to how well the area and its people are doing financially is, perceived elitism.
We are pretty susceptible to this and the politics of envy around these parts. Its endemic from our history, its a negative slant to the steel we are based on.
But it does mean that for every misplaced quip from the high ups, every little petulant comment from a player, every Big Time Charlie etc dents the bond that we all wear as a badge of honour from the dark days.
Taking Steve Gibson as one of us, yes he is a fan, but he is a wealthy man living miles away and is touched with blue paint as far as his politics are concerned. You cant tell me that doesnt rear its ugly head in most peoples Boronoia when he makes a public gaff?
But he is one of us in as much as he has an obvious strong emotional attachment to the club, he has to have, £1m per month is crazy on so many levels that if he was your mate you would advise him to walk away!
But if the club fails to react to the real problem, the falling gates, then all the tiny tinkering will mean nothing. History is littered with such failures to act. The hindsight we all possess on history makes you shake your head at how simple the solution always was and how it was ignored.
As an ex ST holder, and when I say ex, I mean a decade ago, I have had over the years possibly three/four attempts by the club to woo me back in, they need to take a leaf out of the people who insist I have been mis sold PPI, I was allowed to walk away too easily.
I had hoped after the counts retreat back to his lair that this would usher in a positive change at the club?
There are people on job seekers allowance (if they are that lucky) who have the drive and imagination to help steer the club out of this, if the club can massively effect the number of bums on seats and even if they only manage to increase net revenue by 19% overall, the intangible benefits of that 10% in the stadium, in the area and on the team has to be of positive benefit.
We are all talking about the alternative...and it isnt good is it?
Talking to my Derby colleague and he said they have stopped the promotions they were doing and crowds have dropped around 3500.
He is concerned because as put it, people who used to sponsor boxes are not even going anymore.
His view is that there will be a missing generation of fans and crowds will drop yet again. He thinks they will go down to about 18000 - the historic baseball ground level.
Sobering.
**AV writes: I think the same problem is being encountered right across the Premier League. I've had tweets from Leeds, Forest, Ipswich, Birmingham, Palace and Hull fans saying they have the same kind of issues as raised in this blog.
But Vic, in reply to your response at 11.51am, imagine a firm of accountants on Teesside. Not a large global concern like KPMG (or Man Utd, Barcelona etc) but a local firm whose clients were mostly the Teesside self-employed businessmen, plumbers' firms, electricians, driving instructors etc.
Imagine that firm of accountants to be paying £30K a week to one employee, £20K a week to another and smaller amounts to others so that even fairly newly-qualified bean-counters were being paid £3 or £4K a week. And they spent their time, not auditing the accounts of the Microsofts, the Coca-Colas, or the British Telecoms of the world, but the local plumber's firm, the accounts of the local sub-postmaster, the hairdresser and the girl who has just set up a local dancing school.
I have a fairly good idea that the local accountancy firm would soon be out of business, it's costs vastly outweighing its income. OR the accountancy firm would have to maintain "international" fee-levels in order to pay for its staff...in which case the firm would STILL go out of business because the local hairdresser, plumber etc couldn't afford to pay the fees at a level that would keep the whole edifice standing.
If Premier ticket prices are paid for a Championship product, few will want to carry on buying. In order to balance the books we have to reduce the wage bill - maybe bean counters who trained at Kirby College tend to earn less than those who honed their skills at Harvard?. But we also have to lower the ticket prices to reflect the different product now on offer.
I'm not sure you can say, any more, that those who attend football matches should follow their club unconditionally. If clubs attempt to run themselves as a business, with a Chief Executive, selling advertising and sponsorship, selling club merchandise (some of it made cheaply abroad, to sell to the supporters at a good profit), if they control the media outlets through which information can be had about the club (eg selling internet commentary rights etc), if they franchise the food outlets at their grounds and invite large companies to pay good money to have the naming rights to the stadiums etc...then that does sound to me like a genuine commercial enterprise.
That's not a members' club, whether in Pall Mall or your local cricket club. At my local cricket club there is a willingness to work for free on the pitch, cutting the grass, rolling the wicket, working behind the bar for nothing, bringing sandwiches, pies, sausage rolls and cakes along to pool for the players' (and spectators') teas - £2 each for a decent plateful, with a pot of tea thrown in! Then a pint after the game.
I accept that some teams employ a professional (not sure if that's a good thing though), and some leagues might allow two. But if every player was getting paid, even if at a tiny fraction of the thousands of pounds I mentioned earlier, I don't suppose anyone would be prepared to continue cutting the grass for free, running the bar etc. They would no longer feel the club was "theirs", but instead might feel they were contributing for others to take out - and in amounts vastly exceeding the value of any contributions those people could claim to have made.
The idea of a football club being able to count on the unconditional support of the local populace is out of date.
Of course, if you expect people to pay large amounts of money before the season begins in order to be able to buy the product, you must also expect those who are disappointed with the product to complain about it and, perhaps, to be less than enthusiastic about buying again the next year.
Of course it doesn't help if you upset some of the customers (for that is what they are - buying the product the club puts up for sale) by throwing them out for falling asleep, or sending warning letters to those felt to be "too loud" - I could understand it if people were shouting at the opera, in church or at the cinema....
Not many people are now prepared to go into domestic service, to "know their place", to defer to authority, to age, to parents. Why should they be prepared to follow a football club unconditionally?
**AV writes: You can't equate football with any other product though. That's where it all goes pear shaped for anyone who tries to calculate support as some kind of economic relationship. It isn't, it is an emotional one. A bond with a club should never be predecated on the expectation of success.
Fans have been fooled by TV into thinking that the product, the norm, is sexy football, skill and success. It isn't and it never has been. For most clubs outside the elite the norm is treading water for year after year punctuated by short bursts of crisis ridden near drowning and the odd moment of wave jumping buoyancy.
If you support an average club EXPECTING success you are going to be bitterly disappointed. You can desire it, aspire to it and dream of it and revel in it when it comes because you deserve it and should share in it, but don't expect it because for most fans at most clubs the natural state is frustrated medocrity.
One of Boro's biggest collective psychological problems right now - supporters, wider public, the chairman, some of the players, most of the media that surround the club - is that the club are just slipping out of what is without any question the most sustained spell of unprecedented success in our history. We have witnessed a golden age of money, top flight football, world class players, cup finals, a trophy success, full houses, Europe. We have lived the dream.
Now everything is measured against that high-water mark as if that is the natural state and anything that falls short is deemed failure. That is crazy. We have to measure current performance against where we actually are in status. We are a team who have slashed the wage budget by two-thirds over the past three years, who had a net transfer spend of minus £3m in the summer and who when the current manager took over were heading towards the rocks of relegation.
Peaspudnowinchina and AVs comments.
A membership scheme that did something like send a copy of the program perhaps or something to make you feel you belong, perhaps that would add to my (dodgy !) figures about the fixed sun the club could earn from a membership scheme.
So, not just for the locals and those that can afford long distance travel regularly, but for all of us who want to feel a part of something . How many of us with potential junior reds that would also grow into that sense of belonging if they got something regularly from the Boro ...
Every Little Helps (according to one leading retail brand).
AV wrote (in response to AdyMac): "I think people need to be realistic about the nature of this division and this team and about what is actually possible. As a general principle I think people should support their team and club unconditionally in the here and now, not provisionally and only on the condition that they deliver success. It's not a business transaction."
From a much wider perspective than the blinkered one of the football fan, there are two quite contradictory paradigms in this one paragraph! And in that schizophrenic world, it's the former that is on the ascendancy.
It's systemic and it's also capriciousness. It's all the things that people are in the modern world where there's much more to life than football on a Saturday afternoon, played by overpaid egos with enough misplaced hubris and perception of self-worth to fuel several nuclear power stations!
Football's days are numbered. At least football as the nostalgists and traditionalists would wish it to to be. The lid's been opened - like women getting the vote, like the Berlin Wall coming down, like the formation of the EEC. And the cork ain't goin' back in them bottles anytime soon!
Changing attitudes in changing times! It's bigger than just Boro. It ain't what it used to be - and neither are we. No rights, no wrongs. It's just different in a different world in different times.
The recalibration goes on..... and on...... and on!
I think you’ll find that the club are only interested in revenue. Any theories about the atmosphere being worth so many points a season will just be dismissed as nonsense.
There are some good ideas on this thread, from the supporters point of view. But I think the club’s working out will be different to ours.
Take the idea of the pick’n’choose partial season ticket. For lots of current fans that’s a great idea. But the club will probably see it like this…
Somebody that now picks his games and goes about 10 times a season will buy that ticket and end up paying say £200 for his 10 games instead of the £270 pounds he’s paying now. That’s lost revenue. A season ticket holder that misses half a dozen games a season switches to the partial season ticket to save money. That’s lost revenue. How many new fans would have to start going just to compensate that loss?
Closing the corners and filling up the space behind each goal will improve the atmosphere. But the corner tickets are cheaper, so you’d have to reduce the price for tickets behind the goal. That’s lost revenue.
Lots of people stop going as they get older, for obvious reasons. It’s always been like that. To increase the attendance and improve the atmosphere you have to entice new younger fans to take their places. You have to make the product better. One way is obviously by success on the pitch. But it is also possible to improve the whole match day experience.
**AV writes: Maybe. But the bloke who misses seven or eight games a year is far more likely in a time of stagnation (and economic uncertainty) to make his own calculations and decide to wrap in completely next season and then the club will lose far more. Especially as those people rarely go regularly on amatch-by-match basis no matter how much they promise themselves they will. Better to find a way to keep him on board long term in the first place.
And shifting fans to cheaper seats may lose a few quid per head - but if it means more people are retained next season then that may well raise more revenue overall than if supporters in the expensive seats start to drift away uncontested.
The important thing is to think long term about retaining fans, making it easy for them to find a way to stick with the club and reducing the number of 'final straw' crunch points that offer an excuse to walk away.
If your life depended on getting the answer right, how many people reading this blog believe that the club will make some positive ticket-pricing/marketing decisions for next season? On the other hand, how many people believe things will go on as before?
My guess is that a smaller number would say "yes" (that some bright spark in the club will decide to listen to views expressed by the majority of people contributing to this blog, and actually take positive steps to address the issue of falling support). And that a larger number would say "no" (that the club will just grind relentlessly on, with no-one taking any decision that might address the issue of ticket-pricing and the falling support we see at the Riverside - despite the many ideas put forward on this blog).
But I am prepared to be shown wrong....
A show of hands? Yes, or no?
When all is said and done, there remains one immutable truth. That as the Blog reaches 100 posts, Grove Hill wallah comes out of the woodwork/shed, or wherever else he might be hiding, and manages to pop one into the net. A skill that can't be taught.
My prediction is that it will be about 3.15am, but we won't find out until Vic switches on his laptop late tomorrow morning to check his inbox. GHw must be an insomniac.
An immutable truth broken? Typical of the Untypical Boro Blog.
Hearts and Minds AV.
We have 20 plus professional footballers at the club. Let's have a recruitment drive in the the Schools/Pubs/Clubs/Shopping Centres.
It is often said that they are overpaid Prima Donnas, well the club is paying their wages, so how about they get into the community and sell a few tickets. Only Mon/Fri, 9 to 5 of course. Wouldn't want to tire the poor little darlings out!
"**AV writes: I think the same problem is being encountered right across the Premier League. I've had tweets from Leeds, Forest, Ipswich, Birmingham, Palace and Hull fans saying they have the same kind of issues as raised in this blog."
^^^^^^^^
In a perverse way it is reassuring to know that the decline is part of a wider trend.
However, I would argue our drop is more alarming than any of those other clubs. While to some extent this may be due to the hangover from the Golden Era (ie we've had further to fall than the rest), that doesn't explain why our AWAY following continues to be relatively strong and defies the myth that we are 'a small club in Yorkshire', or wherever.
For that reason, I would agree that we are clearly not fulfilling our potential at home (comparable gates to Watford are not really the stuff of history), and the club needs to creatively address this problem by exploring some of the ideas suggested above along with any other options.
Last night's international match between England and San Marino, for me, exemplified what's wrong with football as it has evolved as a spectator sport. And it does have relevance to Boro!
There aren't many gulfs in any organised competition that are greater, on paper, than that between England and San Marino. Yet, for long periods of last night's match, England, the far superior team, technically, were thwarted and frustrated by a team seemingly content to play the game in one half of the pitch - their own - who showed practically no ambition to do anything other than limit the damage and hope that by some aberration, a random punt from the depths of their defence might somehow fail to wake Joe Hart from his slumbers and find its way over England's otherwise unthreatened goal line.
Tactics. Negative, play-destroying tactics that disable the most beautiful elements of the game. Denying the creative use of space by imaginative and creative runners and accurate ball-distributors. The tactics of massed defence and negativity.
This turns the game, as a spectator event, into an agonising spectacle for both sets of supporters. Frustration and anxiety on all sides. The attackers, because their attempts to score are thwarted more often than not and the defenders because their team shows no or little commitment to seeking a win while continuously inviting threat. Frustration and anxiety: both are negative emotions that suppress excitement in spectators.
Both are emotions that in any walk of human life are unwelcome.
But in a situation where people have actually paid good money to be entertained, to be exposed to anxiety and frustration - particularly on a repetitive basis, week after week, as in the Championship, where the gaps between overall team capabilities are substantially less than that between England and San Marino - becomes a monotonous, predictable lottery. This may appear to be a contradictory statement, but it's not.
It's the predictability of closeness and monotony over the long term that is grinding. Yet each match is a lottery that could go either way on the day, but still exhibit the same tedious tactical pattern; the deciding difference perhaps only being a solitary defensive mistake by a rogue lapse of concentration by a switched-off defender, or a 25-yard attempt from a set piece or a speculative 30-yard attempt by a midfielder grown weary of any attempts at flowing, intricate forward play. (I refer you to Barry Robson vs Hull City in the FA Cup a couple of seasons ago, or Bailey's couple from distance this season; result-changing moments in otherwise dour encounters.)
The rules and structure of the game have failed to keep pace with changing dynamics and technology. Revolutionary changes brought about by commerce have left the evolutionary rate of some intrinsic components of football behind. There has been a failure to address such matters by the game's authorities who adhere to outdated notions grounded in nostalgia and acceptance of yesteryear's standards and values.
There have been changes in the game that have led to increased squad sizes, general levels of fitness like never before, the levels and consequences of serious injury, the acceptability of levels of "professional foul play" that are tolerated and the rules inconsistently applied by a refereeing system that has failed to keep up with the commercial and technical consequences of getting it horribly and immediately demonstrably wrong are all facets of the game that simply frustrate many people.
This is all in addition to the levelling of awareness of coaches who are driven by results and increasingly know that in the absence of a team-full of flair-players, their best chance is better served by setting out not to concede than to do the positively entertaining thing.
The "If you don't concede, you don't lose" syndrome and the acceptance of the fallacious "Clean sheets win matches" claim are symptomatic of sterilisation or subservience to "results mean everything because they're tied to money".
Coaches also know that the opposition know exactly the same thing and will have to adopt the exact same tactics. Stalemate. And it's stale, mate! That's why so many spectators have left!
Frankly, the game engenders too many negative emotions in people. And why would you want to pay such money to be made to feel bad? That's not entertainment. That's just masochism.
As I've said before, it's not just a problem for Boro, although within the above backdrop, Boro have done themselves fewer favours than most clubs in recent years by becoming victims of the revolutionary changes without the ability to manage their own transition at a more evolutionary pace - because of the financial imperative.
If you inject major change into any system, i.e. a form of Revolution, then those geared only for the pace of Evolution will be left behind, or worst case from their perspective, become extinct.
The "shame" (it's a natural phenomenon) is that those responsible for Revolution do not usually have the common good as their driver but are wedded to some self-seeking goal or philosophical ethos and the consequences are either not thought through with the same degree of enthusiasm as the pursuit of the short term aim, or they're hidden from the imagination or concerns of those driving the change.
I'd like to see football restructured to:
Perhaps 9-a-side on the same pitch size.
Incorporation of technology into game-control, including player sanction/ punishment for gamesmanship and professional foul rule infringement
Game control via on-pitch officials as now, but who can call on replay technology for (essentially) real-time decision-making support from a fourth official in the "control box".
A system of limited calls by team captains of review of incident by match officials ( like tennis).
In the same vein, a "sin-bin" system wherein a player committing a professional foul thus seeking to gain unfair advantage, ends up disadvantaging his team.
To keep the pace of the game up throughout, match-day squad-size allowances increased to permit say, one change per "position".
And I'm sure there are a number of other radical changes that would result in a better matchday experience for those of us who are the audiences, the public, paying our entrance fees to be entertained by (very well paid) employees of companies (for that's what football "clubs" have become, as FD implicitly states).
But all of the radical changes mentioned above are NOT going to happen unless someone smells big money in it! Such changes as would appeal to many, because they would provide better entertainment and redress some of the institutionalised unfairness that has crept into the game.
But the hard fact is that those very reasons are why they would be resisted by the current culture and those who do well out of it. I feel I can fairly confidently predict that nothing so radical will happen and there will be a slow evolutionary decline in popularity of the game in general but one that will be faster for those clubs such as Boro, who's management fail to recognise the changing world in which they seek to compete and adjust their strategy to optimise their chances of doing at least as well as the competition. And Boro have failed to do that in recent years.
As may be read between the lines of several posts on here, and as Dormo explicitly states, if Steve Gibson, his Executive Management and his organisation treat supporters only as transactional customers - which they do, but because they MUST because that's the nature of the beast the game has become - then you cannot command unquestioning loyalty in such a transactional environment.
But I re-state, THAT's not just a Boro issue, but one for the whole game to address if there is a genuine will and critical mass of those desirous of initiating the Revolution that will be required to effect real change.
Personally, I don't feel that in our modern day society, there is that will or consensus.
So AV, you are right to initiate the debate on what might be done by Boro by way of pricing strategy. BUT I'd suggest that focusing on price alone comes nowhere close enough to redressing the damage of a (local) product with diminishing appeal in a increasingly challenging marketplace in hard economic times.
**AV writes: The economic model of the game (and its political structure) has changed dramatically over the past two decades and the feelings of 'alienation' - the sense that the game is drifting away from the supporter and the inability of the fan to influence or impact on "their" club and "their" game in any meaningful way - has grown as a direct reflection of that. That alienation is now central to almost every discussion that we have about the problems facing football.
That said - and this is not a criticism of what you say, a lot of which I agree with - much of this post echoes common complaints from supporters in the mid to late eighties, not only about tactics (then it was the dark long ball functionalism of John Beck, Graham Taylor and Howard Wilkinson) but also about the impending financial problems, hooliganism, the arrogant isolation of club owners and the football authorities and the fact that fans were voting with their feet.
(A lot of tinkering of the rules and the dynamics of the game were suggested back then too. Plastic pitches, the soccer sixes, increased substitions, regionalisation, changes to the offside law etc. The only real change that was instituted and was absorbed into the game was outlawing the back pass to the keeper.)
Football then was heading for bankruptcy but was saved by a combination of a fanzine led fans' fightback, the shocking watershed of Hillsborough and then the putsch of Sky Sports, business taking advantage of the FA's institutional ineptitude.
Football now has the same sense of alienation and a host of equally damaging cultural problems - but whereas in the 80s the economic model was broken top to bottom now there is a different situation with the top flight teams "booming" despite the structural imbalance. Now the danger is that football starts to crumble first at Championship level under the weight of those contradictions.
Forever -
GHW made his run too early and was offside. He doesnt need to go so early, just bide his time on the shoulder of the last poster, maybe he could pull away to the far poster or take a chance and go to near post.
But knowing GHW he will just appear in the six yard box. As the old saying goes, God saves but GHW knocks in the rebound.
**AV writes: He'll need to sharpen up. I'll have to check (need to add together the figures from three different templates we've used on here) but we must be VERY close to the 200,000th comment.
"**AV writes: Maybe. But the bloke who misses seven or eight games a year is far more likely in a time of stagnation (and economic uncertainty) to make his own calculations and decide to wrap in completely next season and then the club will lose far more. Especially as those people rarely go regularly on amatch-by-match basis no matter how much they promise themselves they will. Better to find a way to keep him on board long term in the first place.
"And shifting fans to cheaper seats may lose a few quid per head - but if it means more people are retained next season then that may well raise more revenue overall than if supporters in the expensive seats start to drift away uncontested.
"The important thing is to think long term about retaining fans, making it easy for them to find a way to stick with the club and reducing the number of 'final straw' crunch points that offer an excuse to walk away."
Yeah, I can see your point. I was thinking that in order to get the suggestions implemented you'd have to convince the club that it would raise revenue. But it might be enough just to convince them that it would reduce a fall in revenue.
Have you had any response from the club so far concerning your article?
Has there been any review of the Derby schemes to see what effect, if any, they had on attendances?
**AV writes: I haven't checked with Derby on their dynamic pricing but I'll have a word with their local press lads next week. No official response from Boro yet, just a frosty silence. Lots of other feedback though. It has sparked a bit of debate. Not so long ago Lamby would have been straight on the phone followed by an impromptu appearance on Tees by either him or Dave Allen. Now there's a bit of a vacuum there. Which is part of the problem.
Interesting subject and good debate. Of course as I have always lived over 1000 miles from Boro, I haven't been able to buy a season ticket/card. To me the ticket price is secondary as I need to pay £ 200...300 for the traveling alone plus accommodation!
But I am as worried as everybody else about the attendances. I would rather see 20,000 fellow supporters there when I visit. I'll try to make two visits this season and to see at least two games - but at least one visit is guaranteed. Up the Boro!
Over here in Brisbane a kids season ticket costs 36 English pounds and includes free public transport to and from the game. It gets the kids hooked with the team and when you end up buying drinks and food for them it generates revenue for the club.
Brisbane also allow standing in the seating area behind the goal for the home fans in a well marshalled area and it improves the atmoshere. Supporters who prefer to sit know its not the place to be and sit elsewhere, it works here, without hassle. so why not at The riverside. Gibson is a shrewd businessman and at the end of the day he knows what can be done. Give him chance - he won't let us down
Had a quick look at Derby attendances.
Ignored first match of the season because they were traditional big crowd matches with a bit of bite and had similar crowds.
The next four were similar fixtures and got an average of 23716 last season and 21019 this. Obviously it is only a small sample and gives some credence to my colleagues view.
It will be interesting to see what the Derby journalists think.
Call me stupid but... (Yes, I heard that!) all this talk of the ticket price selling machinations and downward trends equating to other clubs likewise performances somehow misses the point for me. It feels like I'm reading the last thoughts of the condemned man as he dreams about an inexplicable escape from the hangman's noose.
I firmly believe that AV was right in his comment about new money- new blood. If you review the Boro present situ retrospectively you see a trend of terminal (?) decline.
Yes for sure we hit the dizzy heights in the Euro glory days but that team was built on investment banking/multi-millionare money as equivalent dizzy heights are still achieved by the likes of Man U. They have always had the financial clout to buy big whenever there has been the urge. It still sticks in my throat when Pally was sold to Man U.
Money begets a team and manager, more often than not, that produces success on the pitch. Success on the pitch brings in the punters, sorry fans. Fans add to atmosphere and feed the success on the pitch.
So what's the conclusion? We need someone new to bring in some quality money. We've needed it for more than a couple of seasons in my opinion. but regardless of my 'opinion' the reality is all the convoluted twistings and turnings over ticket prices ain't going to bring long term or short term success.
Only new investment can do that. Leeds Utd have found new investors who believe the team/club are worth investing in. Perhaps we should seriously look at doing the same.
Or would you rather we have an attitude as voiced by Shakespeare's Henry V, when he threatened to destroy France rather than not have it because he loved it so much. SG - do you have eyes to read, ears to hear , as you tuck into yer Sunday lunch on the glorious Isle that is Jersey?
It's of great merit that the 200,000th post of all time (not to undervalue the 100th of this post) is approaching on a blog which is unifying in how we can improve the fate and future of the club we all support.
It's also a great testimony to AV that in the dullest of International breaks the level of interest generated on Boro is hitting 100 posts (with top quality debate) without the need for a miserable defeat, tactical disaster, massive signing or even dodgy refereeing.
Everyone seems to have fallen for "The Best League In The World Hype", this makes promotion the only aim for clubs on the outside looking in.
It used to be that the Premier League needed the lower leagues as a conveyor belt for new talent. Not any more, with the large amounts of money available via sponsorship and rich owners the pool for players is worldwide, with every one having a price.
Maybe it's time the Football League just concentrated on making their own product worth watching, and left the PL to its own devices.
Your ticket to the match in Germany also includes the price of regional transport to the ground. I’m a Schalke fan. Outside the main station in Gelsenkirchen it’s already buzzing early morning on matchdays as the fans start to arrive by train. You get to the ground by street train. They are always packed with fans, singing and chanting all the way. There’s a special station right next to the ground.
Outside the ground there are beer and food stands and a kind of football fun park for kids. They can win prizes on things like speed shooting etc. There’s a stage with a DJ playing football type music. They have quizzes where you can win prizes. The mascot is always there. Sometimes a player who’s injured/suspended pops up and gives an interview, signs autographs etc. There are already thousands walking around three hours before the game.
The ground opens at 13:00, kick off 15:30. The standing areas soon fill up and the atmosphere builds up from about 14:00 onwards. You can take your beer to your seat/standing place.
There are loads of well manned beer/food places. You don’t pay cash, you have to load a kind of checkcard with money. This is brilliant at half time. It’s amazing how quick a queue can disappear. Order, stick card in, press button, pick up beer, walk away.
There’s a gadgie with a megaphone on a pedestal that keeps the fans singing all game. After the match the players always come over to the fans. If there’s been particularly good game one of them might come into the crowd and lead the singing from the pedestal. Here’s a video of Raul after we reached the CL semis by knocking out the holders Inter Milan. If you don’t wanna watch the lot just go to 2:40 to see Raul doing the german equivalent of eioing.
http://www.youtube.com/watch?v=CU4e6PpcaCY
The ground is still half full half an hour after the game. They show the match highlights on the big video screens, show the other results, table etc. Down in the concourses the eating/drinking/singing goes on for well over an hour. You can watch the highlights of the other games on the tellies.
The there are loads of extra street cars to take you back to the main station. Win, lose or draw we always have a great day out.
Shall I really compare that to Boro/English football?
No public transport to the ground. No car parks near the ground. Any pre-match entertainment? Ground empty until just before kick off coz you can’t take your beer to your seat. Is that against the law in England? I didn’t know on my first visit to the riverside and I was “attacked “ by a “gang” of stewards for accidentally crossing the yellow line with a beer in hand. No standing. Players disappear straight after final whistle, ground empties in minutes.
I took my German son-in-law to see Boro-Manu a few years ago. His main impression was that it was unbelievable how quickly the place emptied after full time. I went for a half-time beer at the Juninho friendly last year. Twenty thousand crowd. One bar open, one person serving, hundreds of people in the queue…
There are so many little things that would improve the overall experience, especially for kids. And they are the future of the club.
**AV writes: I think I'll have to come over and take in a match with you. Research.
I see the travelling support have been stiffed by Sunderland once again. What is the point of the FA having allocation rules when they can be so easily manipulated.
**AV writes: The main voice in the Stadium Safety Advisory Group is always the police. Northumbria police believe this to be a high risk fixture. There was trouble there on the last league visit (although it must be said that a lot of it stemmed from aggressively penning Boro fans inside the stand and not even letting people into the concourses to use toilets etc). It is a fixture I hate because it is like football games under a police state. I mean, an eight foot steel wall? Talk about OTT.
Just back from a weekend away at Ripon. Missed the 100, I'd think. But 200,000 - now that's a BIGGIE!!
**AV writes: Look at his face! Just look at his face!
The German "matchday experience" doesn't half sound good. It's as if the football is just another reason to go to the stadium. Having sampled Oktoberfest I can confirm that our German friends know a thing or two about large crowds enjoying themselves freely.
Perhaps something as simple as allowing beer in the stands would be a start. That may be a legal issue, though.
Any news yet on which will be the 200,000th post, AV?
**AV writes: The blog has been spread across three different systems over the years so I'll have to add up the numbers but the first one was around the 50k mark, the second about 90k give or take and this one is at 47,777... I'll let you know.
The final straw for be giving up my season ticket is the fact that there are people getting in on kids and pensioners tickets rather than paying full price. Why is nobody checking this nowadays? Why should I pay £550 to watch 'Dross' when others are getting away with robbing the club
Lets face it had the ticket allocation been in line with the Football League recommendations it would have been more surprising.
The issue for me is if a club is unable to safely steward a game which is no more contentious than one with the Barcodes then there should be questions asked about the competence of the individuals concerned and their individual and collective merits in the role and any other motives instigating their decision making process.
Their treatment of MFC supporters previously and in this decision to limit availability is bordering on human rights issues under European Law surely?
Silly me, Football supporters and human rights in the same sentence!
200000? That is mightily impressive!
Boys obsessed with numbers? No we're not - I'll bet you a million pounds.
One elephant, two elephants, three elephants. I think it needs 10 elephants at F2.
10,000 miles to Caracas.
It's all down to Bill Forsyth and "Gregory's Girl". Before that, numbers meant nothing to us. !00? Who cares? 200,00? All the same....
Forever -
You are shameless but GHW is gutted.
Now for a proper post. I listened to the phone in last night on Radio 5 and people were debating Wonga going on Toon shirts.
I preferred Virgin!
I forgot to look at the headlines and missed Juke being out. Is that the same injury that kept him out at the start of the season? I hope not because you would fear it would come back again.
Part of the problem of starting the season not fully fit, always seems to be stop start after that. That of course is why so many loan players seem to struggle.
It begs the question how many black cats Mogga has run over since August. Just have to keep juggling.
What is startling is an apparent lack of imagination or pro-active approach by the club - but in reality ever it was thus!?!?!?
As you say AV, an eight foot high steel fence does seem a bit over the top but if it guarantees the safety of fans then so be it.
I was a regular attendee, both home and away in the 70's and 80's and there were times when I would have been glad of such a barrier.
Unfortunately there are still grounds up and down the country where I would think twice about advertising my allegiance, Sunderland being one of them. Sad to say, but amongst opposition fans, The Riverside is also one.
200,000, AV? Fantastic. Just bloody fantastic!
Can you do us an offer though? The 200,000th contributor gets a Boro half-season ticket, with flexibility on which games are attended? Just as a model for the future, maybe?!
**AV writes: Remember when we used to give prizes away for the 100th post on every thread? The marketing budget is always first to go when times are tight.
Unless we're using a strange numbering system, then when I look at Dormo's face I only see before it an ice-cream with a flake.
108 Terry Murphy
107 Ian Gill
106 Ian Gill
105 Forever Dormo
104 Nigel Reeve
103 Redcar Red
102 Erimus11
101 Andy R
100 Andy R
99 Forever Dormo
**AV writes: I've looked back on the slo-mo and its still not conclusive. I had 98 on the counter and just counted out two. One for the dubious posts panel I think.
I went to a Schalke match last season for my birthday treat and can confirm that it was a great day out.
Another feature that I noticed was that there were plenty of neutral fans at the game. They were noticeable because they were wearing scarves of caps of other Bundesliga clubs and mingling and drinking in the (home) concourses. Not a hint of trouble at all, just 'normal' for them.
The sight of about 20,000 Schalke fans standing safely behind one of the goals convinced me that this is what we in England should be doing. Now that Hillsborough is unravelling, the debate about safe standing areas should be reopened. I prefer to stand, I want to stand, I am not alone in this.
Finally a flash back to the Holgate end. Looking down from the concourse 3rd floor I was surprised to see a row of about a dozen (male) fans peeing in the bushes. Reminded me of half time at Ayresome and the good soaking that the General Hospital wall used to get.
Beer was everywhere, on sale at Gelsenkirchen Station, carried on to the train and on the approaches to the ground. All were having a great time but what goes in must come out.
A few points on the numbers of posts:
1. FD never claimed the 100th post on this thread. It was bestowed upon him by AV reminding us of that timeless Barry Davies quotation: "Look at his face, just look at his face!" (and we all know what that meant - the Official Adjudicator at 4.01pm seemed to be in no doubt).
FD did have a quick glance towards the Assistant Referee, but there was no flag. The game resumed with a kick-off at the centre spot, with Andy R, Erimus11, Nigel Reeve, FD again, Ian Gill and Terry Murphy all having shots on goal before the matter was raised belatedly. Sorry mate, look in tomorrow's newspaper for the result (as they say).
2. Arguing with the ref is, of course, a bookable offence. The ref is always right.
3. I'd love to disclaim the accolade but, with my disciplinary record, I'm not sure I could afford another yellow.
4. The double click referred to by AV in his response to the 4.01pm post by the Official Adjudicator, and the failure to identify with certainty that the original decision was wrong, despite slo-mo repeats, shows how technology, whilst attractive as a proposition, may never be able to resolve all disputed decisions. (If it were, let's disallow that Wembley World Cup Final goal in 1966 and, to bring things closer to Boro hearts let's play an extra 30 minutes at Cardiff against Bolton for the double-kicked penalty, or the phantom Chesterfield goal at Old Trafford. No - better leave sleeping dogs lie!).
5. An ice cream with a flake? If we'd had a summer that would have been a great idea. And would have lasted longer than those Trabants that were dished out willy-nilly when 100-post threads were commonplace on here. The world supply of two-stroke was diverted to Teesside for nearly a year.
6. I would refer the Honourable Gentleman, and any others showing a particular interest in numeracy and similar concerns, to the post at 12.25am. I'd bet £1,000,000 that I'm not bothered about numbers. Wouldn't mind a look around Caracas though.
**AV writes: It reminds me of the Boro goal at Preston when Ledesma's corner hit the far post and bounced down and in then in a cartoon scramble the ball was clawed out, fizzed about then first stabbed in by Bailey then toe-poked by Andy Halliday when it was already a foot over the line.
All three peeled away claiming it and trying to gather the numerical support of team-mates to forge some kind of consensus. The BBC, Sky and the Echo gave the goal to Halliday, the Preston paper to Bailey and the Gazette and Boro website to Ledesma. Asked to clarify it afterwards Mogga said: "I'll let them fight about it on the coach on the way home. All that it matters is that it went in and it counted."
It has been brought to the attention of the Dubious Post Panel of several 100 post attempts from the usual suspects. It is therefor the just and fair ruling of the DPP to remove from the record Post 100. Eroneous and off topic post just cannot be tolerated on this forum. This is Teesside afterall!
New sanctions will be brought in to up hold the integrity of the board. Any poster mentioning Nottingham Forest in any sort of positive light will be excluded from the race for 'post 200K'
**AV writes: "TonGate" rumbles on. It could get juicy. I just need to find a creative ticket scheme to bring in the punters and increase my revenue streams.
Good to see Sir Henry back, after a lengthy sojourn at Downton Abbey.
AV what about trying an "untypical Boro Pride" ticket as a means of catching those walk up posters?
I have often thought there should be a season ticket available for the professional tipplers at their local pub.
You know how it is - a wet Wednesday in February, dark outside and only a few hardy souls have braved the weather to get to the pub. Those intrepid drinkers help to keep the pub ticking over in difficult economic times.
Yet when Christmas comes, and the next week or two to cover New Year, a crowd of people evidently come out of the woodwork and make their way to the pub. "A pint of your best foaming ale, Landlord, and a gin and tonic for my friend!" is the order given in a faux-bonhomie style - ignoring the fact that the real ale should not be served "foaming".
The regular drinker cannot get anywhere near the bar to get service because, at that particular time of the year, the bar is eight-deep with a crowd of braying idiots who all seem surprised that the price of a round of drinks is more than a fiver and "...no, the previous landlord stopped doing food over the Christmas period nine years ago".
A good landlord sees out of the corner of his eye his regulars arriving. An imperceptible nod, a wink, some acknowledgement. Nothing needs to be said. After serving the present customer and maybe one or two more standing at the bar for the sake of decency and good relations, depending on circumstances, the regular's pint makes an appearance and, as the landlord's arm reaches through the crowd to meet the grasping hand of the regular, the valuable cargo is transferred.
The landlord then gets back to finding whether that bottle of Dubonnet opened last Christmas has survived the year because, surprise, surprise, someone has asked for that drink THIS year.
Payment might be for two pints next time, when the rush has abated but at least the initial thirst has by then had its sharpness removed, and everyone is happy. The publican sells some liquid refreshment to people he won't see for another year (which keeps the till busy) and the regular at least gets his drink without a 40 minute wait - although it might take that long to get anywhere near the lavatory because the queue snakes almost into the street outside.
Pubs need their regulars because, without them, they wouldn't survive the otherwise bleak expanse of November, or late January and February. There would be no pub left for the irregulars to visit on their rare holiday-time excursions to licensed premises.
So, sometimes, the thought had occurred that maybe there should be a pub season ticket. The space at the bar, the "best seats", could be reserved for the regulars without whom, as they say, all of this would be impossible.
Newcomers would be welcome but, hey, sit over in the south-west or north-west corners - and don't spend half an hour trying to count out the silver to see if you can pay for the drinks in coins; or getting people to stand up as you move into the middle of the row of seats before discovering this is row 27 not row 17, or that they have come into the wrong block - just hand over a note and let the next thirsty customer get his drink, too.
If you don't use it, you risk losing it. Keep the customer satisfied as Simon & Garfunkel used to sing. Look after your regulars whilst offering something to the chaps who only turn up at high days and holidays. The pub needs them both but the good publican finds a way of tactfully greeting his very occasional visitor whilst not annoying the regulars.
Is there any reason why the same shouldn't be possible with football clubs?
Following a lengthy and expensive enquiry into the evidence of Postgate, the findings are as follows:
1. AV claims he counted two posts from 98 with Forever Dormo being acclaimed as post 100.
2. However, counting backwards from the last post (108) revealed Forever Dormo to be only Post 99
So what went wrong? Well closer inspection of the slo-mo replay has revealed what actually happened between the following posts at 1:41 and 5:26
Grove Hill wallah - October 14, 2012 1:41 PM
Forever Dormo - October 14, 2012 5:26 PM
------
Jarkko - October 14, 2012 5:13 PM
Surprised that Grove Hill wallah has posted more during the past few hours than for months. New prices to hit the ton, AV?
Up the Boro!
------
To all intents and purposes, AV regarded this as Post 99 - Unfortunately, it was posted on the previous thread (Oh McDonald...), possibly in the panic of the ensuing goal-mouth scramble - schoolboy errors all round.
I therefore award the 100 Post to Andy R - though Forever Dormo was not deemed to be at fault.
**AV writes: Top post-match analysis of the new footage. And pretty conclusive too. It is good that someone is in control. Dormo, hand over the bubbley.
Dear The Official Adjudicator,
Many thanks for your investigation into Postgate.
I would like to point out that at no point did I wheel away with one arm aloft in celebration. In the spirit of togetherness (bloggerhood?") I accepted the original decision to award the wonderfully verbose and always entertaining FD and as such I feel it would be wrong to accept this accolade.
I would therefore like to offer the trabant back to FD. Or perhaps we could raise it together in the way that is now customary among Premier League title winning captains and managers/talisman?
Also, I became a father yesterday so I really couldn't care less!!
Best wishes,
Andy R
**AV writes: Congratulations. Maybe you should bring our youngest new blogger up the steps - in replica kit with the name "Daddy" across the back naturally - as you collect the prestigious gong.
There may be some issue of awarding the gong retrospectively to Andy R.
A lot depends on FIFA's rulings regarding whether the Blogmeister saw the original offence or not. Once the gong was awarded then it is probably wrong to take it away and award it to Andy R.
I have no axe to grind because I never try and sneak the 100th post in but it is a grey area. Maybe we need assistant blogmeisters by the posts who are miked up to the chief blogmeister as in Platini's plans for goal mouth incidents.
The Chief Adjudicator is right in pointing out how the possible error came about but is the decision correct to hand the gong over? Should there be a number of post deductions in which case we can argue that three would be sufficient or is 10 better?
It may be Septic Bladder would argue that going back destroys the flow of the posts and would detract from the blog. The decision of the Blogmeister is final though it can be overturned in cases of mistaken identity.
Tricky, how do we get Dormo to put something pale green and fizzy back in to the bottle?
Maybe we need to go to the Court of Arbitration for Sport.
Well it seems Andy R was already celebrating regardless of the outcome of the Postgate ruling - and may I add my congratulations.
However, it's just as well he's recently become a dad as I'm not sure what the long-term effects on potential fatherhood would be of attempting to lift a Trabant with Dormo - though it's something I'd definitely pay money to watch!
**AV writes: I'm just glad it has all be sorted out amicably between yourselves without resorting to bitching, huffing, flouncing, threats of litigation or unsavoury finger-pointing and calling into question the competence of the powers that be.
We need goal line technology. I hate to see fellow bloggers arguing who was number 100 or 99. A bit like the Boro boys (Ledesma, Bailey and Halliday) were arguing the other day after a corner/goal.
So I would like to suggest that a new blog technology is bought in. One that is counting the posts and showing the numbers automatically. We are not as old fashioned as FIFA and Evening Gazette have promised this new technology for the blog for months.
2-2 draw at Brighton. Woodgate and Miller scoring. Up the Boro!
Congratulations, Andy R. A new birth is somewhat more important that the number of posts on a Blog. I'd like to hand you the bottle of bubbly as AV suggests. But it's empty now! Anyone collecting empty bottles?
Jarkko at 2.30pm said "So I would like to suggest that a new blog technology is bought in. One that is counting the posts and showing the numbers automatically."
That would be no good I've decided. I submitted a post saying exactly that a couple of hours ago. Clearly the technology is not up to it if it loses posts how can we trust an automatic post count.
Sepp Blagger must be right after all, no place for Blog Line technology here!
Sobering up from the pub season ticket idea still hasnt sobered me up as much as the above account of how much better the Germans are at football than us....in many respects!
I remember us being told we have the club we deserve, I also recall a senior member of the motor industry saying we have the motor trade we deserve and a pub landlord saying the same thing about the live music scene, I also would say we have the government we deserve, cos if we cant be bothered then why should they!
So do we get bothered? Or do we just allow typical Boro/garage/quiet pub/politicians to be our legacy?
C'mon we cant all be in the next Olympics, so we need to start asking questions, if that means some football clubs/dealerships/pubs/politicians go out of business because they werent fit for purpose then thats maybe the price you pay for charging for rubbish.... people vote with their feet.
If the whole matchday experience was good value, a good time, then it would be hard to ignore wouldnt it? Let's face it, the boom years werent all that good, we did lose three finals and got relelgated, the Cup win and Europe were the blown vinyl over the cracks.....maybe we arent that far away from making going to the Boro the first choice?
"**AV writes: I'm just glad it has all be sorted out amicably between yourselves without resorting to bitching, huffing, flouncing, threats of litigation or unsavoury finger-pointing and calling into question the competence of the powers that be."
I resemble that remark! If I had feelings they might have been hurt. I was only exploring he issues in an AV sort of way.
Powmill -
Would the technology show that the whole of the post had crosed the line, sort of post past the post.
It was remiss of me earlier not to congratulate Andy R on becoming a father. Is this the first?
If so was it a boy or a girl. Just think of the opportunities to get posts in during the night when it is your turn.
You can watch incessant reruns of the Carling Cup DVD!
One of my best friends sons had their first just before the last Ashes series in Australia. His wife was very impressed at his devotion to night time duties which suddenly ended as the cricket team flew back to England.
I don't care one iota about the price if I get, even remotely, value for money, but the current efforts are pathetic, and that's being nice.
The minus goal difference doesn't seem to bother anyone, yet it killed us last season and will again. The performances will bring people back, if the players show a true wish to play at home. It has been soul-destroying for ages now, at the Riverside, and that straw has broken the camel's back now.
So it comes down to this, does it? A bloke with an abacus Monday to Wednesday, and another bloke with a blackboard and a finger of chalk for the rest of the week. And it's 2012!
Luckily we're all gentlemen on here, so a break out of hostilities is not expected. Unlike at the England Under 21's fixture a short whole ago where, according to Radio 5, World War III was about to burst forth.
Meanwhile in Warsaw, a comedy is unfolding. A stadium with a retractable roof, left open whilst a massive cloudburst appears to have vented itself on all and sundry. So the pitch is (again according to Radio 5 - 5Live or whatever moniker is currently favoured) unplayable.
A corvette has been floated into the ground, for use on the left wing, and a submarine is lurking near the penalty spot at one end. The roof is NOW being closed, after the pitch has been inundated.
Suggestion to the blazers: close the roof before the game and if it is raining cats and dogs, the pitch will be kept safe. The two teams then get a choice - open or closed roof? If the two two teams can't agree to play under the roof, it is a simple matter to open the roof even if it takes 20 minutes to complete the operation. That could still be done NOW before the start of the game.
It can then rain during the game but the dry pitch will be able to take it, and the game doesn't suffer. People who control football should be IN the asylum not running it.
"**AV writes: I think I'll have to come over and take in a match with you. Research."
All expenses paid by the Gazette!? That would be a nice lark if you could wangle it.
If Boro aren't in the play offs then their last match is May 4th. Schalke's last home game is against Stuttgart and will definitely be at 15:30 on May 11th. In the Bundesliga all games on the last two match days start simultaneously. You can bring some of the Blog contributors with you and call it The Untypical Boro End Of Season Football Jollies!
At nearly every home game there's usually different gangs of lads from somewhere in the UK there. They usually base themselves in Düsseldorf. Loads of cheap flights there. Great night out on a weekend in the old town. Only half an hour to Gelsenkirchen on the train.
The last pub we usually go in before the game is the official local of the Schalke Fan Club UK. It's within view of the stadium. That's where the UK lads go to pick up their tickets and we have a chat. Last time there was some from Gillingham. The time before they were from near Manchester.
It's become quite fashionable for English football fans to have a weekend in Germany and take in a Bundesliga game. From Düsseldorf you're quickly in Leverkusen, Cologne, Moenchengladbach, Gelenkirchen, Dortmund and(obviously) Düsseldorf.
I think it's the standing on the terraces that they enjoy most.
One thing I forgot to add about the Schalke game is the official Match Programme. It's glossy paper, DIN A4, about 130 sides and it costs.....nothing! They give em away for free!
**AV writes: The lads on the desk have been talking about it for years but obviously we have problems with fixture clashes and we can't all take a weekend at once.
Dormo -
Your pub anecdote is somewhat of an analogy of my earlier post regarding the Hooray Henry’s that inhabited the Riverside during the glory years forcing the real fans away. To near the truth to be fiction really.
Congrats Andy R on your recent arrival, but if you bring the bairn on the pitch in a replica kit as AV suggested, does that mean you’ll be asking for a transfer next season as is the norm???
I watched the events in Warsaw last night with a mixture of disbelief, amusement and a hint of discomfort over one or two less glorious incidents with our infamous tent.
A stadium with a roof that's is as open as the heavens above beggars belief. You can understand that once the heavens open and wind gets up shutting the roof is not possible, just.
I wonder if the Polish team wanted a bit of traditional conditions for the match.
The term chaos sprang to mind then I thought about the match after Sheff Wed many years ago when the tent was left off the Riverside during a period of frosts causing a postponement.
Or the infamous match against Toon when the tent protected the pitch but all the snow blew off it up the terraces and down the concourses only to freeze and make the ground unsafe despite the external thaw.
That was amusing but the scenes at Serbia were depressing. At least we can rely on UEFA to act.
Thanks to everyone for their congratulations.
It seems a little inappropriate to discuss babies on what is a particularly important blog but that's my fault for being an proud Dad and blurting it out. I won't go on too much.
Ian - to answer your questions: yes my first and a girl. With a Boro romper and a Roary teddy the indoctrination is well under way. Enough of that though.
Any movement from MFC on reading the comments here AV? Perhaps they would be more easily persuaded to attend a Bundesliga game themselves?
**AV writes: Oh yes, they have read them. Maybe get some feedback next week,
Congratulations, Andy R. I kitted my daughter out similarly in red and white from birth. Her first coherent sentence was "Up the Bubba."
Yawn Yawn Yawn, roll on the football
Many congrats Andy R!
Just seen the news about Big Mick going back on 'emergency' loan to Bristol City. In the EG, that appears alongside Mogga talking about having to eke out and rotate his injury ravaged squad over the next half dozen games that come in the next three weeks - and with Woody just fit again.
Who's got the 'emergency'? Or is it that - given the wages - the emergency for Boro is making a saving and not having inadequate cover for the central defence?
Anyone taking odds on in centre-back injuries on Saturday or at Rockliffe?
**AV writes: I think part of the thinking is to get him bedded in at Bristol to smooth the way to a full transfer in January. He's out of contract in the summer and if they can save his wages that will help fund some fine-tuning in the next window.
Mac going to the Robins was a bit of a shock considering our own injury situation. Perhaps it was more than a coincidence after our last home gate and commercial reality has hit home and the opportunity to offload the equivalent of around 4,000 bums on seats has taken precedence.
Congrats Andy R, almost as good as a new 30 goals a season striker signing
What a photo opportunity! As Andy R, myself, FD, Len Masterman, Werdermouth, and assorted posters line up and do the "Bebeto" baby rocking celebration!
(it takes a man to make a girl)
I only went away for a short break and I come back to an absolutely great article AV, and an explosion of posts not seen for awhile, with in fighting to boot.
Then to cap it all, the BBC, slow out of the blocks, are now trying to catch up with you AV, with their own Sport Price of Football survey.
Did you have a bit of inside trader knowledge??
Some meat to the bones on the price of season tickets. See http://www.bbc.co.uk/sport/0/football/19984968
We are quite high up in the Championship for highest and lowest Season Ticket prices.
Will the "feedback" reference these facts one wonders....
InLagos
Thanks
Read the report on pricing and not surprisingly we are just above mid table. Our crowds are just above mid table. Lo and behold we are just above mid table.
I guess our wage bill is up there as well if not higher.
Back to business tomorrow.
Off to Brighton tomorrow with Reevelinho junior, I'm expecting a Boro 3-0 win.............
I would like to propose an alternative musical accompliment to our Boro footballing warriors, as they take to the pitch at the Riverside.
'Monies too Tight to Mention' by Simply Red.
Given the news that one of our erstwhile defenders is off to defend for someone else, as it will lessen the load on our overburdened purse, I think it's quite appropriate.
In addition, I would like to suggest the inclusion of an in-house poet (paid for by Northern Arts) who would pen a ditty or two as added inspiration. I would like to suggest, as to get the ball rolling to speak, a rap/hip hop reworking of that old favorite - 'Old Mother Hubbard ...'
UTB
#onthisboroday Boro fall at the City ground .........
Keep throwing them at me. I can take it. When do we play there again......??
I think there is a case of miss heard song lyrics. In fairly sure that Mick Hucknall was 'holding back the years' and the 'bunny's too tight too mention'
* AV writes: Snip. Let it go.
**AV writes: Indeed. Let it go.
Spartak and Smogs: Stream of consciousness posts? Or has drink beeen taken? Just asking.
Tough match today against Brighton, both managers have selection problems though Poyets are tougher as he has only one player unavailable.
Maybe Mogga can borrow a couple! Mogga's problem is having to risk players just back with the attendant risk of aggravating recently healed injuries but you cant find out if they are ready until they have played.
Now this is the way to boost our gates. we can't get a Juninho so go for Stewie on loan. Pay him £5 a seat filled and this would add 5,000 to the gate, grossing £100,000. Give him £30,000 and bingo, £70,000 profit and a big gap in the east stand filled. Please read this Gibbo and Mogga. There is also the possibility, we might do quite well with him steaming down the right wing.
I think if boro were to run out to a Simply Red song most of the players and a significant portion of the crowd will have fallen asleep before they reached the centre circle.
As for the Brighton game, I wish I could be as optimistic as Nigel Reeves - surely 3-0 is in hope rather than expectation - I expect the worst but am hoping for the best.
Over here in northern Germany we're having a freak hot spell with temperatures around 22C so I'm getting in the seaside mood - so let's hope Mogga's team is first to test the water and not caught napping on the beach.
Superb article ,AV speaking total sense but a waste of his talent.
MFC management take a brave positive step,never !!
Just like to correct the typo on my previous post which of course should have said 1 - 0 to Boro!
It was my first visit to the Amex and came with a series of other firsts. I have never been to a ground with spark and ride, one that sells wine(!), to my recollection or one where the seats are padded!! That's modern football for you I guess.
We made the most of a stroke of fortune, with a deflected goal and played well defensively all match, although we weren't much of a threat up front. I thought McDonald had a poor game, although maybe that's a bit harsh as it was difficult for the attacking players to get into the game. I just think he could have worked harder.
The back four were great, as was Bailey, not so sure about Haroun's performance. As for Steele, those who barracked him and moaned about him last season should hang their heads in shame, he put in another strong performance today.
Overall, despite being one up and under pressure most of the second half we always looked robust and Brighton didn't pose that much of a threat up front despite a lot of possession. Bring on the next game!
Charlton do matches where all seats are a fiver. I was at the Charlton v Barnsley game at the weekend. Four of us went and we felt obliged to buy beer and food in the ground further adding to the coffers of the club.
Surely this kind of scheme should be piloted at the Riverside. To appease season ticket holders let them have extra free tickets to these games, or a discount on next years season ticket , or a voucher for the club shop say ( christmas is almost upon us ) or a combination of all of these and make the ground "free seating" so groups can sit together, rather than scatter them around season ticket holders!
A couple of problems with cheap tickets,
1. it doesn't guarantee a good game. The Charlton game was truely dreadful. Nearly fell asleep in the first half!
2. Cheap tickets also don't guarantee an atmosphere either. over 26000 at Charlton and even the Barnsley fans started singing "we want to go home" as well as "Shall we sing a song for you", all the old favourites!
Yeah, nice one AV, blame the season ticket holders, brilliant!
Some great points from AV, but I'm not over the moon with his finger pointing at the season ticket holders holding the club to ransom.
Not our fault we love the Boro, somehow find the money every season no matter what league we're in, how garbage we're doing and pay it off as soon as the early bird price comes along.
Does he tar my son with the same brush as I take advantage of the £95 season ticket I pay for him, saving myself a fortune? Working out at £4.13 a game.
I'm all for seeing the stadium full but let's not point the finger at us ST holders eh?
**AV writes: I'm not blaming season ticket holders, far from it, I stress that the club need to protect that base. More so now than ever when the need the cash up front at the start of the season in order to plan the budget.
I do think however that during the sell-out years the club painted themselves into a corner by gearing everything about their strategy towards the ST base (and sometimes backing down to a vocal minority who complained at any sign of concessions for casual fans). That needs to change.
They need to be more flexible and creative and they urgently need to increase both the gate and the revenue raised through it. I can't see how any season ticket holder - people more committed to the health and stability of the club than anyone - could possibly object to that.
Fair point AV.
I was worried a picture was being painted that ST holders are some sort of middle class fan who were blind to fellow fans plight. We too make big sacrifices to stump up the cash every season, it's not easy, especially when your offspring want to come to every game with you.
Free cup games for ST holders would be a nice gesture if other fans are going to get in at a discounted prices at league games.
This pricing really needs to be sorted out before the start of next season, it's impossible to give discounted tickets whilst you have 14k or so already settled up.
This culture of the club acting surprised every season at low attendances and then offering budget one off tickets must stop.
**AV writes: Any discounts will be targeted and occasional. The club know the importance of season tickets. Anyone who benefits from any offers that may materialise may get a fiver or tenner off here and there but ST holder get £8 off the "standard" price every single game. The value of that will not be undermined.
"Tickets: Time To Bite The Bullet?"
This is a classic thread Vic. On so many levels. It just captures perfectly what your blog is all about. Definitely prize worthy.
Have a happy new year and keep up the good work!